HUB International - Prosser (WA)

David Thompson I had a rock chip on my windshield that was caused by a rock falling off of a mud covered truck. I went to a national chain windshield repair facility and they advised since I had insurance I would only have to pay my deductible. I didnt know until later that this same company had visited my State Farm agents office touting free rock chip repair with a referral. The chip was poorly repaired and the crack started to spread. Not only that, the invoice wrongly stated "rock from road-nobody at fault". Contrary to what the manager at the glass store thought, it is a violation if mud, rocks, or debris falls off of a vehicle that hasnt been cleaned (RCW 46.61.655). I called and asked them to correct the invoice as I intended to seek reimbursement from the company whos truck the rock came off of. I was told "its not a violation and theres nothing I can do." I called my agents office and Lisa immediately went to bat for me. She spent 2 days calling the glass company to get them to make things right. Lisa got a lot of the same runaround but she persisted. She was able to get my "deductible" reimbursed and got me scheduled at a different local glass shop for a windshield replacement. Great service

Lan Yin AAA doesnt offer International Driver Permit onsite. You have to go to their website, pay double, and wait for a week for that. ITS SO INCONVENIENT.

Miranda Martin Sam Higgins State Farm insurance company has been our insurance for a few years and they are always so kind and friendly. They also support my childrens school during their fundraising efforts. Sams office has truly been a blessing to the south hill community.

Maddie I am truly impressed by everyone in Sheila’s office. Each person I have spoken with has been helpful, professional, quick and most importantly accurate. I worked for State Farm and can say that this team knows their business and it shows. They’ve made time to work with my chaotic schedule and have been the best experience that I’ve had dealing with insurance. Jenna got us an updated quote same day and transferred over within 24 hours. Catherine called us after hours to help resolve an issue which was totally unexpected. Thank you!

Tara Beatie Kudos and Appreciation to Leavitt Group Northwest and particularly Jason and Shannon. As a consultant with a client growing and diversifying its own customer portfolio, I have needed insurance experts who could keep up with the coverage requests and the rate of change and Jason and Shannon have DELIVERED! Excellent communication, lots of listening to understand needs, professional acumen, and fun to work with. It literally pays to work with real pros.

Ali p Sherri helped us with our car insurance and got us set up with life insurance. She was soo knowledgeable, very helpful, quick to respond and super nice. Tony has the best team and always a pleasure working with them.

Sarah sears I just recently switch to this company about a month ago. There isn’t enough words I can use to say how wonderful this company is! When I say they speak to speak you ACTUALLY GET SPEAK to someone there is NONE of those frustrating automated systems, an actual person answers the phone. I’ve had the opportunity to speak with Ayanna today due to a concern I had. Her positive energy, and kindness show through and through and was so very helpful. I had to call at another time and spoke with another person from their office concerning me turning in my daughter’s report card. It had all the information they needed, other than a GPA was missing. Her school district doesn’t put GPA’s on their report cards. He was able to work it out that I still got the good student discount. Great rates considering the fact I have a 16yr old on my insurance. This is an agency I highly recommend as they do want to help their clients.

Roger I’m happy with allState ,my agent Miguel Rodriguez Is a great person,when i call him for questions,he help me out immediately friendly and politely..thank you family.

Monica Y Nick Stay has been the best person to chat through about our homeowners policy. Im a first time homeowner so I brought many questions to him, and he never made me feel like I was an annoyance. He is always so prompt and so informative, going the extra mile! Thank you for everything, Nick! Appreciate all that youve done for my husband and I.