Jerry Sallee - State Farm Insurance Agent - Yakima (WA)

1 /5 Chris Chism: 30 years with State Farm and receive a call stating that if I dont drop my son from my car insurance my entire policy will be cancelled. Total cost of his claims were under $5k and only had 1 other claim in the time with the agency. Not a good business decision, found a new company within and hour of that call. They also tried making it sound like they were doing me a favor of being able to save the policy if I dropped him from the plan. Home owners, 4 vehicles and all other policies cancelled. That is not customer service.

5 /5 David Thompson: I had a rock chip on my windshield that was caused by a rock falling off of a mud covered truck. I went to a national chain windshield repair facility and they advised since I had insurance I would only have to pay my deductible. I didnt know until later that this same company had visited my State Farm agents office touting free rock chip repair with a referral. The chip was poorly repaired and the crack started to spread. Not only that, the invoice wrongly stated "rock from road-nobody at fault". Contrary to what the manager at the glass store thought, it is a violation if mud, rocks, or debris falls off of a vehicle that hasnt been cleaned (RCW 46.61.655). I called and asked them to correct the invoice as I intended to seek reimbursement from the company whos truck the rock came off of. I was told "its not a violation and theres nothing I can do." I called my agents office and Lisa immediately went to bat for me. She spent 2 days calling the glass company to get them to make things right. Lisa got a lot of the same runaround but she persisted. She was able to get my "deductible" reimbursed and got me scheduled at a different local glass shop for a windshield replacement. Great service

5 /5 Sara Deveny: Been my insurance agent for 25 years now. Always helpful and responsive and appreciate his staff.

5 /5 Princess Margo: Je=y Sallee, Kelly, and Lisa do an amazing job!! Im truly grateful for a] ))ll the help and guidance they offer. Its more then just doing business, they make you feel like family.

1 /5 Kalle Fay: Not professional or helpful. Very expensive compared to other companies. After years of being a customer, they did not notify when making changes to policy prices. I was told adding household members information was required and would not affect policy, as they were not listed as a driver. It affected the policy and caused loss of insurance. Would not recommend.