5 /5 Chelsea Borror: Bobbi was amazing! I have had my ring for 3 years (my engagement ring) and the largest diamond fell out. I had some repair work done and the stone replaced but it left the ring looking melted and sloppy. I had it sent back to fix that with no improvement other than the shape. Me and my husband came in today to have our yearly inspection done for our insurance to stay valid and I once again stated I was unhappy with the way it looked and I almost never wore it anymore. The original lady helping was looking at it for a very long time and said she was going to do the bare minium again to fix it. Eventually she called Bobbi over to save the day! She took one look at my ring and said they would happily honor the insurance and "buy out" and replace my ring for only the cost of a new warranty! I walked out today with a beautiful new ring for a small fee and so incredibly happy! She was so so helpful and kind and made a once bad experience into a wonderful one and I cannot thank her enough! If you go to this location make sure she is the one to help you!
5 /5 Dave Bertholf Jr: Very nice jewelers offering their service. I came in to get my watch sized from somewhere I bought online and was told I’d be charged a standard $10.00 which I was fine with. The gal who sized it was real polite and quick and said it will be on her today. I’ll come back here to get my gold chain in the future and all other jewelry. I recommend this location for all looking for good service and fair-priced, great quality jewelry!
1 /5 Somer Watson: I received a pair of diamond studs for Christmas from my boyfriend and wanted to exchange them due to them being almost exactly like the pair I already have. I found a different pair that was less but their return/exchange policy over $300 requires a check from corporate. We were told by Shalryn that it would take about 2 weeks and could have the check sent to the store. We waited 18 days and no call to pick up the check so I called to inquire why it was taking this long. Shalryn answered and proceeded to tell me it could take up to 6 weeks but usually takes around 3. When I asked her if she was the one that helped us with the exchange she lied and said no. I then questioned why we were told 2 weeks when it could take up to 6 and she then said she never said that. We will not be taking our business here again in the future and I’ve returned the other pair of earrings due to the horrible customer service we have received. My boyfriend is still waiting for now 2 checks due to the 1st being sent to the wrong address even though it was supposed to be sent directly to the store.
5 /5 Feyrah: I called in to inquire about pricing in sizing up my wedding rings. I believe I spoke to Laura who was incredibly friendly and answered all my questions confidently. I went in later that day and dropped off my rings and not only did she size my finger to make sure it would be the correct size, she even double checked the diamonds to make sure they were real as I kind of had doubts. She told me that the goldsmith would be in the next day and that there may be a chance my rings would be done by the evening the same day and sure enough. Sure enough, the woman who called me the next evening was super friendly and happy as well and she was really nice when I picked up my rings too. The experience was really great and my rings look more beautiful now than they were when I dropped them off. They look brand new. I had a great experience honestly and they were both very friendly to my hyperactive daughter as well.
5 /5 B: Bobby the manager is just incredible! Keeping my business since 1998 because of her willingness to go above & beyond for my satisfaction. Thanks for keeping my collection growing & sparkling!
Ivan Izazaga Thank You Alexandra for a great customer service experience in the Union Gap JCPenny, you helped me pick out the perfect Ring for my wife forever Grateful
Regina McMenomy Sarah makes the most amazing pieces! I have bought a few premade and a few custom pieces so far. This is the jewelry I get the most compliments for and trust me I have a lot of jewelry! If you’re looking for something unique and attention getting, this is the place to go.
Erik Blanco My wife and I took our 6-month-old daughter here to get her ears pierced and had such a great experience! The studio is super clean, Grace was so kind and gentle, and she made us both feel comfortable. The process was quick, safe, and professional, and my daughter barely fussed. I highly recommend this place for anyone looking for a safe and welcoming spot for their child’s first earrings!
Jade Marie Scam artist! Wish we would have read the comments before making a purchase. My spouse bought me two rings for Christmas. The first one was white gold with an amethyst. Not even a week later the stone fell out. I don’t have a job that’s rough and take my rings off to do dishes etc. so the fact that it fell out within a week is ridiculous. Then when we read the comments this happened to someone else as well. They wouldnt do anything to help or replace the stone.
The second ring is white gold, diamonds, and tanzanite. Well we were lead to believe it was a tanzanite but not even a month later and the stone is becoming clear/see through and most definitely not real.
I’m not going to stand by though and do nothing. I’ve contacted the BBB, Westfield Mall (we’re they are located), and will go to the news if I have too. The fact that they are getting away with ripping people off infuriates me. We work hard for the things we purchase and want these things to be nice. At the very least last longer than a week!!
I would recommend never stepping a foot in this jewelry store if you value your money.
Gilbert McKown First off, Kevin is the best! I come in wanting to buy some gold and silver as an investment for the future. I wasnt sure what I really wanted, but Kevin knew exactly what questions to ask me.
He was totally transparent about what he would buy as good deals and pointed out the things that werent good deals, and some fun items to have as a collectable. Super informative and humble enough to admit when he didnt have all the information.
After buying my coins and making it home, some of the numbers didnt add up on my receipt. I gave them a call and everything got sorted out instantly. Kevin was so nice with a "Merry Christmas" to end the call.
This was an incredibly pleasant interaction and so much better than any experience I had with other main brand coin shops.
I 100% recommend shopping here for anyone wanting to buy gold or silver. I will definitely be back with my next investment. Merry Christmas Kevin and God bless you and your family!
Jasmine Hepburn I cannot recommend Profess enough! Working with Hayley was amazing. My partner and I created custom engagement/wedding rings which 6 months on I still gaze at daily. They were so patient, intentional, and creative they truly helped bring our visions to life!
N C I was here to buy my first bracelet couple of months ago and DAYA helped me to build it. And today came back to return some charms because the price went down. Idk about rest of the sales associates because they were like we can’t return and didn’t seem like helpful. But the sales lead DAYA was so kind to help me. Came to return 4 charms and ended up buying more than 10 charms and a jewelry box. DAYA is always helpful and knowledgeable. I am very happy with her positive attitude and customer service. She is a kind person and wants to help her customer. Stop by this location and ask for DAYA. She is the best. She is my go to from now on. Thank you again. I really appreciate you DAYA.
Acacia B. I’m just glad Patrice was working when I went in, I had only 6 days to get 2 enhancers for my wedding, and I’m not good at jewelry so my ring being a custom curve- it was difficult to find one. Patrice found me the perfect ones and also went out of her way to get them done well in advance of my big day. I also went and got them soldered after my wedding and was told they’d be ready in a week but was called the next day to pick up! The soldering was perfect, better than I expected.
Very efficient, good prices, great customer service at this Fred Meyer jewelers