Burlington - Walla Walla (WA)

Trevor Scott My fiancé and I went to a dozen jewelers over a couple months of ring shopping. Jared was the only one we felt truly helped us through the process. Nancy and Adrian primarily took care of us over the 3 different visits we made. They were excellent guides as we weren’t exactly sure what we wanted. Many jewelers pushed us certain directions and told us we could only have X number of rings/stones out at a time, forcing us to narrow down what was being looked at. Nancy and Adrian made us feel like they were on the journey with us. They were patient and never pushy. Ultimately, their service and support in addition to the rings are why we choose Jared. Their service after the purchase should also be mentioned. Because the gem we went with is a unique shape, the head it set in needed to be special ordered so that the wedding band would sit flush against the engagement ring. No one knew this until the jeweler was trying to size the ring with the band. Gary called us to explain the challenge and set the appropriate time expectation. Only after we picked up the rings did we find out the different head was an additional expense that they DID NOT charge us for.

Jolene Baijot The TJ Maxx offers a good selection of jewelry and purses. This is a solid local cheap option for accessories.

Tonia Jackson Kim was always a pleasure to work with. We have bought multiple rings, necklaces ect from here. Unfortunately Kim retired and the new manager is not so good. She made my husband feel like he was being profiled. acted like he shouldnt be there and was wasting her time. He took my engagement ring to get it cleaned and purchase a new band for me. Not only did he take my ring but the ring size is in their computer, when he got the new ring its was way too small and my engagement ring wasnt clean. The new manager clearly doesnt care about customer service and now that Kim is gone, so are we. We will not be returning to be treated like crap. We will stick to Tiffany and Co.....

Sara Cook Jennifer S and Jennifer T have been absolutely helpful in helping me make the ring of my dreams! I showed Jennifer S my dream ring inspired by a movie and she jumped on helping find the yellow diamond to ship into the store and view. Jennifer T called me a few days later to bring me into the diamond room to see the diamond. She answered so many questions, listened rocky design wishes and took many notes. Great experience! I later met with Jennifer S to finalize the design, purchase and get this made. Buying my ring from the Helzberg Diamond store in Tacoma has been a great experience. Looking forward to a continued relationship while getting my ring cleaned and serviced. Would highly recommend meeting with these fine ladies for custom designs of any other jewelry purchases. 10/10 experience!

Putty Alyssa (Silly Putty) Wonderful experience! I did an online pickup. Very easy and quick process. The ring was a little too big but they were so quick to exchange same day. I will definitely be back again :)

Jullia Kim I went to over 20+ stores for my ring that I wanted. I saw it on display at another jeweler but wasnt with the right person to buy it at the time. I took a picture of it, and kept it until the time was right. Amit took a look at the picture, and after SO many other jewelers rejected me, said it would be no problem. Within a month (I would have waited longer because of how good of a job he did) he had the mounting made, had the stone choices for me to pick, and the shape was perfect. If youre looking for someone to help you with a custom ring, go no where else! AK Jewelers is going to be our jeweler going forward. :) Thank you so much for my beautiful ring!

Felix Espinoza By far one of the best experiences I’ve ever had in a jewelry store. The owner/gemologist was very knowledgeable, welcoming, and generous. Although my jewelry project was a small one, I was treated as a valued costumer. Additionally, Kim Khap Gems & Jewelry went above and beyond the call and completed my project the same day! I’m wishing God’s blessings over this establishment.

Derick Wyatt My grandfather passed away in 2004, and I was given his ring. He purchased it soon after his return from fighting in the jungles of Burma in WWII. He wore this ring every single day of his life. I remember playing with it on his finger as a little boy. It was in great need of repair. Several of the prongs holding the stone were bent or splitting. One had broken completely off. Lizzys did an absolutely phenomenal job repairing this treasured ring. I am truly grateful for their dedication to craftsmanship and quality. It looks stunning! Their customer service is impeccable. Everyone there was extremely friendly and courteous. I highly recommend them for all of your jewelry repair and upkeep needs!

Taiki Mo I came in needing my watch sized, multiple employees were quick to assist and inviting. You can actually feel they care about their customers and treated me like family. Lisa was lightning fast with my watch fitting! Even ran back and forth to ensure it was the perfect size for me. This is a family owned business and it really shows, I would recommend this to anybody and everybody! Cheers Lisa!

Holla It was time to get my jewelry checked and cleaned today. Alyssa did a magnificent job and also showed me some options to trade up. Thank you for your outstanding customer service.