First Financial Northwest - Smokey Point Branch - Marysville (WA)

5 /5 Tory Charette: If youre looking for a true LOCAL bank that welcomes you by first name as you walk through the door? This is your bank!!! I use FFNW Bank for all my personal and business banking. NEVER disatisfied! I enjoy all the staff and consider them friends.

1 /5 Savannah Smith: If I could give these guys zero Stars I would. I have been a customer here for easily 10 years, since I was a teenager. When they were Opus, I never had any problems. Now, its all gone downhill and crashed and burned quite spectacularly. I deposit the same check from the same company at the same times of the month for the past four years, and have the same spending patterns. Since they switch to Northwest Financial, at Christmas time and my sons birthday they always always flag my card and shut me down. Not only does this leave me unable to buy Christmas and birthday gifts every single time, but it also leaves me unable to buy gasoline, groceries, diapers, or anything essential. I am furious! The past few times I have been able to just speak with the fraud detection department, or go in to see any teller and provide my ID to get my card turned back on, which I frankly still find ridiculous. However, this last time they decided that wasnt good enough and now I need to go and speak with somebody specific, in person. Oh, but that person only actually works at my local branch once a month or so. So I would have to miss work to go and get MY bank card turned back on to access MY OWN MONEY, or I would have to bring 2 screaming four year olds and a baby in for who knows how long of a visit because I decided to spend $20 on a birthday gift online. It is incredibly ridiculous and I will never refer anybody to this Bank that holds your own money hostage on a regular basis. Do not bank here they will steal from you and block your access to your own money, treat you like its all your fault, and then turn around and do it again a week later. Im now left unable to get new tabs for my vehicle, unable to buy food for my family as a single mother, unable to buy gas to get to work, unable to buy diapers, constantly in tears, and treated like a criminal. If that sounds pleasant to you, by all means enjoy your degradation. But if not, stay far far away from this shady, poorly-run, sad excuse of a business!

2 /5 Josh Weltzin: Can never get help after hours and they decide to shut down their atms seems like everytime I try to use them after hours, locking me out of my account and money. Not cool

5 /5 Carrie Byrum: I do not currently bank at this bank but I do visit often. The people who work here are welcoming, friendly, and even know my name and say hi when ever I come in. The staff are Knowledgeable, helpful, and very professional.

5 /5 Kaylynn Crider: This bank is wonderful! I love feeling confident about where I choose to bank and knowing that anytime I call, or go into the establishment Im greeted by friendly professionals who are eager to help!