D & D Jewelry - Vancouver (WA)

1 /5 Jade Marie: Scam artist! Wish we would have read the comments before making a purchase. My spouse bought me two rings for Christmas. The first one was white gold with an amethyst. Not even a week later the stone fell out. I don’t have a job that’s rough and take my rings off to do dishes etc. so the fact that it fell out within a week is ridiculous. Then when we read the comments this happened to someone else as well. They wouldnt do anything to help or replace the stone. The second ring is white gold, diamonds, and tanzanite. Well we were lead to believe it was a tanzanite but not even a month later and the stone is becoming clear/see through and most definitely not real. I’m not going to stand by though and do nothing. I’ve contacted the BBB, Westfield Mall (we’re they are located), and will go to the news if I have too. The fact that they are getting away with ripping people off infuriates me. We work hard for the things we purchase and want these things to be nice. At the very least last longer than a week!! I would recommend never stepping a foot in this jewelry store if you value your money.

1 /5 Sheena Fernandez: WORST PLACE EVER!!!! I have a necklace that is s2mh as it was a Mother’s Day gift a couple years ago. The pendant, which is a crucifix, unfortunately broke from the top of the cross. I brought it to D&D thinking that is where it was purchased, which I later found out it wasn’t . Fast forward to a week later when they told me to pick it up, I was so disappointed to see their work, it was CROOKED!(regret not taking pics of it). I had told her I will not be paying for the poor work and I will take it somewhere else. She promised she would give a different person to fix it and to have them do better. Next few weeks I kept stopping by every weekend because she said the person only comes in on Saturdays and I should show him exactly how I wanted it done. They told me it was redone 3 times and yet it literally looked the exact same way it did after that first week. After I was able to finally show the guy old pics to compare the poor work to, he finally promised he’d fix it good, finally realizing what I was talking about. Over a month later and this is what they have to show for it, not only is it worse than the first fix, it does not even look like the same color or piece of jewelry anymore! Going to that place and not reading the previous reviews is a HUGE REGRET!

1 /5 Irina Yevtushenko: if i could leave a zero star, i would. one of my smaller chains broke and i took it in to d&d to get it fixed since it was close by my house and she said she could do it the same day. when i came to pick it up, i saw the job she did and was horrified. when i asked her “this is the job quality i have to pay for?” she responded with “well he did the job”. she didn’t even use the same gold as my chain and to make things worse, she worked on the wrong chain that wasn’t even broken! so she messed up a good chain link for no reason… i will attach the photo of the still broken chain link that i initially went in for… please save your money and your time and don’t go here!

1 /5 Melody Mercadante: If I could give zero stars. I left this place last night shaking and in tears. I left my wedding rings three weeks ago to have them fitted together so they don’t spin around my finger. When I went to pick them up (late), because they weren’t ready when they said they would be, the jeweler had not centered one of my channel bands and he took them down to a smaller size, which I did not ask for. When I pointed this out, the lady working (who might be the owner), was clearly upset with me. She told me to leave my rings and she would send them back. Reluctantly, I did! Went to pick them up last night, and to my absolute horror, they are so damaged, I have to now take them to a professional jeweler and see if they can even be fixed. Still not centered, bottom is scratched and dented, and one channel band is lopsided. I was shaking and crying all while the owner was demanding payment for ruining my rings. She was angry with me for being upset. She blamed it on Fred Meyer. She said that’s the jeweler she used. I will be verifying that information today as my husband actually works for the Fred Meyer corporate office. I will also be reaching out to my attorney today. I wanted to share my story with anyone who will be taking any jewelry to them to be fixed or altered. One of my rings was my moms wedding band who passed away six years ago. It is very special to me and I hope it can be fixed. I wish I had read the reviews.

1 /5 David Carter: I took my Wagner Swiss military watch there for a new battery. They did it wrong and now it loses 15-30 min a day. It was a Fathers Day gift many years ago. Instead of using a press to put the back cover plate on, she used a small brass hammer. That jars the mechanism and ruins the seal. I will not use this store again. Thank you for ruining my favorite watch. If incould give zero stars I would.