1 /5 Melanie Granado: It’s long but worth the read if you really want to know what to expect from here. I received my engagement ring with zales last year in August 2024. It was originally purchased online. It is the black maleficent one with rose gold, thorns and black diamond. My ring was turning silver per usual I sent it in to get redipped in black, replace a diamond and polish it at the beginning of April 5, 2025. I received notification it was ready May 9, 2025 and I was excited because a month is a long time without my ring. I show up to pick it up and my ring was stripped of all color (black and rose gold) and it was just silver with black spots all over. If I had asked for it to be silver I would have been disappointed with the job done but I wanted it black again as we originally bought it. Sent it back said it would take a week. I show up again a week later and my ring is half black and half silver. At this point I was frustrated with the miscommunication between the store and the jewelers. When I told the employee about my concerns she continued to argue with me and tell me I was wrong she said “the ring was originally silver and I guess you asked for it black and got used to it from that one time” I said “no it’s black originally and online it’s also black” she said “I’m not sure who helped you but I can send it again”. Mind you the lady has been the same one who has helped us repeatedly. We sent it off again and I finally received my ring June 1, 2025 it was black but not how it was originally. I have worn my ring today June 2, 2025.. not even a full day and the black has some off of my ring completely. My overall experience has been a nightmare. I didn’t not appreciate the customer service. The manager thought it was hilarious and was laughing with the employee. I will definitely be looking for somewhere else to take my jewelry to be fixed.
