Zales - Amarillo (TX)

2 /5 Kylie: The first time I went to Zales, we bought this ring and received it around July 15th. After about 10 days, the opal cracked. I was very busy and wasn’t able to get it checked right away, and later the opal actually fell out. I finally brought it in on August 23rd. When I went, the associate told me my warranty didn’t cover lost gems and suggested I order a replacement stone from Amazon since they didn’t carry any in store. He even gave me the exact measurements, so I went ahead and ordered one. Once it arrived, I returned to have it fixed. However, at that visit I was told I shouldn’t have purchased the stone (and should return it), because they wouldn’t be liable for it. Instead, I was told I’d need to replace the entire ring and buy a new warranty to have it repaired. Although the staff were always kind when speaking with me, the lack of clear communication was very frustrating. Unfortunately, I don’t see myself buying from Zales again. I expected much better, especially after hearing so many good things about the company (Sorry for the bad quality, I never took actual pictures of the crack but you can see it.)

5 /5 Duane Horner: Nga was fantastic!! Man we enjoyed ring shopping with her today. Thank you for the help

5 /5 Pedro Ponce: Beatriz was very helpful and informative with our purchase. As soon as we walked into the store it was like she read our minds as when to approach us. Not too soon and not too late. We ended up making a purchase and again Beatriz was informative with the post purchase care. This was my first big boy purchase and it was a comfortable and enjoyable one. Definitely have earned our business for the future. Thank you!

5 /5 Teresa Jimenez: Jasmine did an amazing job I called she asked for the item number went to look for me and she had the merchandise. I told her I was on my way and she had it packed and ready to perfection I was in and out with my husbands anniversary/ birthday gift. Thank you so much Jasmine definitely a 10/10 sales person and customer service