Zales Outlet - Arlington (TX)

2 /5 Byonka Lynn: STAY AWAY FROM THIS PLACE. This is a long story so follow along My fiancé bought my ring here in June 2024 i had It shipped out to be sized and they sent it back literally THIN almost breaking it was so thin but i let It go cause we had engagement photos in Florida so there was NO TIME.. 4 months later the MAIN stone comes out no worries i bought the warranty. So they ship my bring back this is 2x sending it back they fixed the stone then tried to come back and charge us to add a shank in (because it was too thin we no shit we told yall that when we picked it up the first time) we decided to just not add the shank and just keep it as is because we questioned the jewelers work because of work previous done on the ring. Ring comes back and guess what… they added the shank ANYWAYS then turned around and tried to charge us.. we said no we didn’t approve this they took the charge off no worries.. cool thanks.. 3 months last right as it’s time for my 6 month check up BOOM the prong breaks in the SAME SPOT THEY REPAIRED IT.. no worries we will send it back this is the 3RD TIME WEVE SENT IT BACK in less than a year… we then get a call from them saying hey ring is ready when we get there they say oh we have to send it back the diamond is not centered.. so now 4th time sending it back.. fast forward today they call him to pick it up it’s Finally Ready I’m 4 months til my wedding and this ring has spent more time in the shop then on my hand.. so he goes to pick up the ring.. The prongs look like a child did an experiment on it completely ruined the ring not only did they put the PRONGS ON TOP OF MY DIAMOND THERES A DIAMOND MISSING FROM THE BAND.. now they want to take it back a 5th time after they CALLED US TO PICK IT UP.. the prongs aren’t even even this place is the worse they wanted us to trade it in and PAY MORE TO GET A NEW RING.. NO I WANT MY DAMN RING FIXED CORRECTLY.. i called The store KATRINA was nice but put me on hold for 17 mins i called Back and asked for a manager she said she busy can i help You i said No i want A manager she said then you can wait i said Do you want me to cuss you out or the manager.. she said GO FOR IT.. then hung up on me.. I’ve called 13x and got hung up on EACH TIME.. after reading reviews to find out KATRINA IS THE STORE MANAGER IM DISGUSTED OVER MY RING.. stay far away from this place.. FAR AWAY. **update reached out to manager Davian going to see what solution we can find, and if it can be fixed, will update rating Once a solution is reached*** **DAVIAN IS AMAZING. She made a customer out of me for life. She went above and beyond to not only did she get me a completely new ring thank you for GOING ABOVE AND BEYOND!****

5 /5 Luis & Vanessa Barraza: Sonia helped us while we were in search for our wedding bands and it we found them! She was very encouraging while we figured out which styles we resonated with. We found our dream rings at such a great price! They had a Labor Day sale where most styles were up to 30-50% off. So glad we came in! She was kind, listened to our likes and dislikes and was able to help us feel comfortable knowing our rings would be protected in case of any future incidents.

5 /5 Ru Mo: My husband and I had a wonderful experience at Zales thanks to Sonia and Davina. They were incredibly kind, patient, and helpful throughout our visit. From cleaning and fixing to resizing our jewelry, they made the entire process smooth and stress free. Their professionalism and warmth made us feel truly valued as customers. We’re so grateful for their help and highly recommend visiting them if you need any jewelry services. Thank you, Sonia and Davina, for going above and beyond!

5 /5 Odidi Esther: I just met with Lauren in the Zales by the Parks at Arlington and get comfortable because I HAVE to rave. I am not a casual jewelry wearer and I needed my measurements taken for a fitting where the jewelry would be handmade. I walked in not knowing where to go or what to do, just going to the nearest place google recommended and I was greeted warmly by Lauren! I told her my needs and she took her time measuring each finger, wrist and my necklace size, and laughed along with me, while still explained everything I needed to know clearly! We made wonderful conversation as she worked in wonderful professionalism. I got everything I needed in record time. I am so excited to write this review because Lauren is a pillar or exceptional service, kindness, and professionalism with a great personality and smile to boot! I hope everyone has a great day but I hope Lauren has a stellar day every day for the day she helped me make!