Paul Gonzales Insurance - Harlingen
Edgar Hernandez They were very helpful
1 /5 Murphy Rawlinson: Can the owner of this business contact me regarding a phone call that my mom which is your customer had with Maritza and my moms cars lien holder. Maritza was very rude to the lien holder because my moms insurance policy was canceled but was never notified that it was canceled. The lien holder was just speaking on my moms behalf regarding the payment that she made to see if it was going to be reimbursed. Maritza was very rude and said, "I dont know you I need to speak with the policyholder" The conversation was non-professional because Maritza could have went about it a different way and my mom which is the policy holder let her know that she was going to be speaking with the lien holder but she apparently forgot who she was actually talking to. Someone needs to speak to Maritza and say that that conversation is not correct and also there is a post about her already on here regarding her attitude. If we get a call from the owner regarding this situation we still might be able to do business there otherwise we will just wait for the reimbursement to come in so we can go and look elsewhere thank you.