5 /5 DEBORAH DE SANTOS: Graceful, Responsive, and Exceptionally Professional
I had a flawless experience with Susan Eisen Fine Jewelry. With almost no notice, and having been told no by another jeweler, they kindly accommodated a ring resizing before my travels—despite being in the middle of relocating their store. The team was gracious, efficient, and incredibly professional throughout. Mrs. Eisen took care of me personally, and even managed to teach me about the unique markings on each diamond. And even taught me how to use her loop.
Though I wasn’t a prior customer, I was treated with the utmost care and urgency. It’s rare to find service this thoughtful and seamless. Truly exceptional.