Diamonds Direct San Antonio - San Antonio (TX)

5 /5 ART0103: Wendy was an absolute delight and we need more people like her working retail, Diamonds Direct you are very fortunate to have her on your team! I brought in my ring for a cleaning and repair and she got that taken care of for me very quickly. I then told her that I was interested in upgrading my ring and she listened to what I wanted and made great recommendations. Thank you, Wendy, I can’t wait to see the final product!

5 /5 Villarreal Beatriz (Bibi): Our experience at Diamond Direct was above expectations from beginning to end. Rick listened carefully to our needs, wants and budget and was kind and knowledgeable. He worked hard to get my engagement ring on time for the trip and remained in touch until the ring was on my finger. We love you Rick! We absolutely loved our ring and grandma Fran and grandpa Rocky felt special to be a part of this day.

5 /5 R Cardenas: What a pleasant and amazing experience! I would like to shout out someone at Diamonds Direct for her support and assistance at ensuring we were happy. Juliet was wonderful. We took my wife’s rings in to get resized, only to find out that our designer, who is in New York, had to rebuild it due to the rings design. Understanding that a fee for extra materials would be necessary, Juliet helped us figure out a way to accommodate our out of pocket concern. She helped us get the ring to the size we wanted at no cost to us! Now that’s customer service. What I truly loved about her help was what she told me. “I just want to make sure your wife has a ring that fits her and that she’s happy with…” I wish all this we encounter in the retail industry could be half of what Juliet is! Way to build that personable relationship with your clients Juliet!!.. We look forward to the day we pick it up and place it on her finger again. Thank you Juliet for your support and empathy, you’ve instilled a rare trait within yourself that will hopefully become contagious. ~The Cardenas Family

5 /5 Libby Hill: My fiance designed the most beautiful custom set three stone ring with an heirloom center stone with diamonds direct and we had the best experience. Everyone we worked with has been lovely and helpful, and treated us so nicely even when we brought in our own diamond for the original ring. We came back and customized our wedding bands together because of what a great experience we had here. Cannot recommend highly enough.