Shield Insurance Agency - El Paso (TX)

Chocolate King I must express that, as a business owner, the agent lacked any sort of customer service training based on my own encounter. Upon entering the store with my wife, the agent exhibited a rude demeanor and seemed uninterested in assisting us. I cannot be certain if it was due to my Trump hat or their ethnicity, but throughout the interaction, her tone was very unenthusiastic. My wife was tempted to confront her, but we ultimately decided to leave.

Rachel Boyle Finding a new insurance company and agent can be a daunting task. There are a million insurance options out there in the market, but as a customer, you often feel like you are just a number, and the information, confusing. Im glad I connected with Paul Cordero at Allstate. Right away, I felt at ease. He answered all my questions, modified our quote to meet our needs, and presented the information in a clear, easy-to-read format. What I was looking for was a personable customer service experience, and I got it with Paul. I didnt feel like I was "just another number," and as such, I feel confident making the change to Allstate.

Lakenya Ross Mom been with them since I was 5or6 years old. When I got grown I started using them as well.We like the Agents there nice and are very helpful.

Danette Shults Josh Waley is courteous and knowledgeable. Very busy , but never forgets to return a phone call. I appreciate his hard work and always kind disposition.

Andrew Buckert Weve been customers of Cynthia for about two years and we do all of our insurance business through her office now. Not only is the service top notch - she will find a very competitive rate that matches your current needs - whether you are looking for home, car or life policies. Cynthia and her team offer personalized service and are always available to answer questions. They even helped our church find a better policy that saved a ton of money. Highly recommended!

Love EMELY, has been working with me this morning. She is very friendly and stress relieving and reassuring and her impact is making me to have a much better day. She is enthusiastic about helping me find the right insurance company to meet my needs with in my budget. Thank you so much for understanding Emely.

Zach Anderson Devin and her team came to my work place and met individually with all of our employees. I was hesitant at first to give them a shot, but was quickly greeted and treated like a friend. They walked me through all of their policies and was very upfront about pricing and made me feel a lot better about agreeing to purchase insurance with them. We laughed a lot and they were very polite with me. I am thankful for having met them and am satisfied with their service.

Diana Martinez Absolutely fantastic service! I haven’t had car insurance on my own before so I was worried about starting with a new company but Estefany was super helpful and detailed in answering all of my questions and doubts in such a comfortable environment. I left completely satisfied with the level of service I received today. The process was simple and explained thoroughly. Thank you Estefany!!

Tim Szafran Great insurance company!

Vaan Glover good service