5 /5 Henry McCarty: I recently encountered this jewerly store due to my grandson purchasing a necklace.After he purchased the necklace with in a 3 weeks the clasp become defective (not working).I went to the store to see about a replacement ,after going back and fourth with the salesman and not getting anywhere. I went ahead and had to send it in to be fixed. I paid 27 dollars to repair a necklace that was only purchased 3 week prior. I was not happy about this as my grandson had just turned 15 on the date of purchase.I displayed my disatifcation on this. The owner Shawn contacted me and offered to replace the necklace and to refund my cost for
the repair. I met Shawn today at his store and was replaced with a warm welcome and replacement necklace for my grandson.
I am truly sorry for posting a negative review on a previous post (that was removed) after speaking with Shawn .I will always come here first on any jewerly purchases in the future. You have earned my trust and thankyou for taking care of this.
P.S. Good luck of the fishing trip dont for get to look for the colored apts.
5 /5 Frank Ross: Shawn is a good dude. Good prices. Quality jewelry and a really nice and humble guy. He made my custom diamond piece! Super satisfied customer. You got me as a lifetime customer
5 /5 J. D. Crabb: TOP NOTCH! Baybrook Mall Kiosk
Shawn Jewelers is my go-to jewelry store. The friendly customer service you receive is beyond expectation for a kiosk style location. They have large variety of quality gold and silver chains and rings to fit various budgets. Tungsten rings are available, too. I’ve had items customized that were sent off to another location, but returned with work done as requested. Stop by and meet Shawn, he’s a nice guy and a fair businessman.
5 /5 Naila Martinez: Shawn delivered exactly the wedding rings my husband and I were in search of. I absolutely love my set and the patience Shawn had with me was much appreciated. He showed me so many sets similar to what a wanted until we found THE ONE!
5 /5 joel Sanchez: Great quality Jewelery best price in the whole mall after checking around I found out they gave me best prices will definitely be buying all my gold and diamonds here. Also good looking custom pieces and grillz. Big bridal selection as well
Darren Camp Craft a Jewel hosted my daughter’s 14th birthday party. Sherry went out of her way to make sure all the girls had fun while creating their own personal charm bracelets. Craft a Jewel was a unique new way for us to have a birthday party. Thank you Sherry for helping create a memorable day!
MISHTY DHOLA The Ice Champ has some of the best hip-hop jewelry I’ve seen. It has clean designs, great shine, and solid craftsmanship. Their custom pieces really stand out, and the service is fast and professional. Whether youre looking for a bold chain, iced-out pendant, or a custom piece, they deliver style and quality. Definitely worth checking out.
Joshua Wilson Reem was amazing helped me look for the piece I was looking for also very affordable and I get to come back when I need it cleaned complimentary for shopping there. Good people.
J Dios We were in the area and decided to stop. From the moment we walked in we were greeted, everyone was nice. They had a nice selection. Maria ended up helping me and she was super helpful and patient. Great customer service. Got myself a nice watch for a great price.
Ronda Furer I absolutely love shopping in this store! It’s so clean & organized! Angela, the manager, is super helpful & very kind. Her associates are knowledgeable, welcoming & patient! I highly recommend a visit/purchase from this location.
Candice Moss My husband and I stopped in here this evening while waiting for our table at H3 to be ready. The staff were so sweet and the pieces there are beautiful! My husband bought me a new pendant for my necklace. We will be back.
AJ Santos Awesome place to get your class ring made! Mr. Gonzalez is very accommodating and ensures you are satisfied to perfection. Excellent quality and professional work. Prices are definitely worth the craftsmanship!
Patrick M I recently visited your business and had the pleasure of meeting and working with both Ms. Marcy Ballard and Mr. Conner Guzman.
I needed repair work done on a cherished ring that my wife was given by my late mother. To my family, the ring is priceless as it belonged to my mother and has a very sentimental story that ties both my wife and me to the ring. I was in search of a reputable dealer that I could trust, and your establishment came highly recommended by a close friend.
I made the call and spoke with Marcy. I relayed to her what I needed and that I was also interested in the Rolex line of watches. She quickly made me feel comfortable over the phone and upon arrival later that day she and your team welcomed us and made us feel right at home.
Marcy took time with my wife to clearly understand what was her desired outcome and identified the repairs that were needed on the ring. In fact, she found damage to one of the prongs that we had not realized. While Marcy was working with my wife, she asked Conner to show me the Rolex line.
Conner was instrumental in helping me navigate the Rolex watches with his extensive knowledge of the Rolex line.
Please extend my thanks and appreciation to your kind and professional staff. From start to finish, the entire process was seamless and marked by genuine care leaving no doubt that my mother’s ring was in capable hands. The level of professionalism and warmth displayed by both Marcy and Conner was truly exceptional and rare in todays world.
It is evident that your staff takes great pride in treating each customer as a friend, valuing not only the business but also the relationships and stories behind each piece. Thank you for fostering such an outstanding culture at your business. We look forward to returning in the future and will surely recommend your services to friends and family.