Remco Auto Insurance - Corpus Christi (TX)

1 /5 Patrick Brand: This place is a fraudulent insurance company. Check your policy I discovered they lied about my birth date to raise the price put a false dl number and false Vin to have a totally void policy. I went back and made them fix it then they refused payment and left me uninsured for the holiday. There is a lawsuit pending. Hope someone there goes to prison for insurance fraud.

1 /5 Celeste Turner: If it was up to me I wouldn’t give them no stars. The location site and staff are very nice and respectful and set me up with full coverage fast . Which is perfect. I’m use to other insurance like progressive being quick and on top of things. I recently hit a fenced and there wasn’t to much damage. I wanted my car to look brand new again and though the process would be quick like other insurance company’s. I file a claim on 09/30/23 the agent assign to my case Jorge Delarosa is horrible. He did not call me for almost for a week. I left voice and still no call. All he needed was my statement and on 10/05/23 he finally call and didn’t really give me any information. Once I got everything set up and was able to drop my car off for repair. they sent me a 400 dollar check for the the damages. I talk to my estimater and he said is was 3,000 estimate. So. I called Jorge Delarosa again and left a voice on 10/17/23 and still did not reach back or give me any information. Now today on 10/19/23 I called him and it rung and he didn’t as we do I tried to call him again and he block my call. This is very unprofessional and disrespectful. As a agent you are suppose to answer the phone and update the customer on any information going on on there case. They are slow and do not communicate at all. You have to call them . And it’s just inconvenient. This is the worst insurance I have ever had and if you are looking for a good company and handle your case quick go to State Farm progressive etc any one but this company. I do not recommend they do not road side assistance or anything. And if you get an agent name Jorge Delarosa hang up and have someone else work on your case or you will be like me waiting almost 3 weeks for your car back maybe even more. Do not get anything from here. Even my estimater said they are slow and to not go with them. I hope this was help.

4 /5 Sharon Remo: Up until July 7, I had been satisfied with the service. I am trying to get my car insurance situated. My original policy went up so the agent quoted me with another company. They quoted the policy was less so I paid 1,025 to start it. When I got the new policy, they had added an incorrect vehicle. They added a vehicle that had been traded in months prior. When the quoted the policy with the correct vehicle, it went up significantly. In fact it was more expensive than my original policy. I asked that it be cancelled and to be reinsured with the original company. It took numerous texts and phone calls before I got a reply. When I finally got a reply, I was told they found a company that could insure my three vehicles at a more affordable price. I signed the form authorizing cancellation and told I would get a refund in 3-5 days. I called today to verify cancellation after receiving an email asking for photos of my vehicles. I called and texted Cerina and got no response. I called a local office and was informed that my policy was never cancelled. This has been beyond frustrating since I have no coverage for one of my vehicles. I am really disappointed, because the service has been excellent up until this point. After some back and forth, my insurance issue was finally resolved.

1 /5 amber flores: Poor costumer service at the one on Mcardle and Kostoryz. I used to really like this particular location but the big fat dark guy that smokes alot of cigarettes was very rude. He must be the owner and doesn’t like women or something. I tried to reinstate my insurance with them and he never called me back. He kept saying he was busy and even had the other women tell me the same thing. I thought that was the case but I eventually got the message the fat guy didn’t want my business and then I tried getting my son his insurance there as well and the same thing never got a call back or even the time to get his new policy. Something is weird with that fat guy. Till this day I have no idea what I said or did to offend him to the point of refusing my business. Either way me and my family went over across the street to Pronto where we were treated with respect and great customer service unlike Remco. I hope they make improvements and if there is any reason to refuse business they should look at cameras and maybe even listen to the phone calls to see who is limiting their potential customer/client growth.

5 /5 Grace Cortez: I was looking for great insurance at an affordable rate. I got it plus an awesome agent, Molly Garcia. She was very informative & professional. Had my car covered March 18. I just bought another car a couple of days ago. I called Molly from the dealership. She was so helpful. She got me set up with new insurance. I would recommend Amco & Molly Garcia. Thank you so much for your help.