1 /5 MD TD (TDMD): The young woman who completed my transaction in the Stonebriar location in Frisco, Texas, failed to tell me on the day of purchase , 3/20/25, that all earrings were not returnable, although I asked what was the return policy prior to purchase.
The manager (pictured pretending to be afraid) today, 3/26/25, refused to refund me for my entire purchase.
This store does not have anything posted (pictured)within the store to tell you that earrings and hairpieces are not refundable.
I told her to refund me the earrings since there is nothing posted and she refused.
I informed her that this store does not have good ratings, I called them 4 times and no one answered and now this. She may want to consider posting the retune/exchange policy something and educate their sales staff.
Then she started wrapping the other items that I wanted to refund and said that she was not going to refund me anything.
So I told her that I would call the police. She said that she now feels threatened because I made it personal.
I told her that this business.
The officer arrived as I waited outside the store.
He agreed to go in and speak to her.
I said if she is willing to refund me everything that I would not post this. So when he came back out with my receipt I later saw that she not only didn’t refund my the full amount but she kept the earrings which is theft.
PLEASE DO NOT SHOP HERE!!!
So many more quality jewelers.
