Lovisa - Frisco (TX)

1 /5 MD TD (TDMD): The young woman who completed my transaction in the Stonebriar location in Frisco, Texas, failed to tell me on the day of purchase , 3/20/25, that all earrings were not returnable, although I asked what was the return policy prior to purchase. The manager (pictured pretending to be afraid) today, 3/26/25, refused to refund me for my entire purchase. This store does not have anything posted (pictured)within the store to tell you that earrings and hairpieces are not refundable. I told her to refund me the earrings since there is nothing posted and she refused. I informed her that this store does not have good ratings, I called them 4 times and no one answered and now this. She may want to consider posting the retune/exchange policy something and educate their sales staff. Then she started wrapping the other items that I wanted to refund and said that she was not going to refund me anything. So I told her that I would call the police. She said that she now feels threatened because I made it personal. I told her that this business. The officer arrived as I waited outside the store. He agreed to go in and speak to her. I said if she is willing to refund me everything that I would not post this. So when he came back out with my receipt I later saw that she not only didn’t refund my the full amount but she kept the earrings which is theft. PLEASE DO NOT SHOP HERE!!! So many more quality jewelers.

5 /5 Carlos Gonzalez: My wife likes the jewelry selection. Items with a red sticker are on clearance at final price.

1 /5 Matha Goram: Refused to print a receipt. Demanded an email address for the transaction. Very unpleasant demeanor - obviously insufficient training.

5 /5 Fatima De Anda: Lovisa always has great variety in quality in their items, and sometimes the deals are unbelievably cheap! I remember getting a silver-plated ring for just $5, and I also got my third ear piercing there. The experience was smooth, and their jewelry is always cute and affordable. If you take the time to look, you can score some amazing pieces at super low prices. Highly recommend for trendy jewelry that doesn’t break the bank!

1 /5 Alekhya Nagu: The lady at the store is so rude, I am not sure if they have it written somewhere in the store as we can’t try earrings on, but I felt that she could be polite while addressing it as I did not even try it on, just looking it up if it suits me or not