Lovisa - Sugar Land (TX)

5 /5 RogueHTX: We just had my daughter’s ears pierced here, and the 2 ladies that did the piercings were so awesome! My daughter was nervous and they hyped her up and made her feel like a superstar! I can’t say enough about this place. So happy that I took my daughter here. I can’t remember the name’s of the 2 ladies but thank y’all for making her feel so special!

1 /5 Angy: 000000!!!! No option 0 stars. DO NOT shop here. I had one of the worst customer service experience ever. I bought a set of earrings with the wrong price tag on it. I didnt realize until I walked out, it seem too high. I went back 3 minutes later !!! I told both employees about the pricing and they were extremely rude, unprofessional ghetto about it I was disrespected . The black lady with glasses heavy set told me "mam is just two more dollars" they double team on me being defensive and arguing with me that is final sale, no refunds, not their fault the system price is correct. I ask for a higher manager they said there is no one and that the white young lady with tattoos there was the manager!!!! She sure didnt seem like careless &very unprofessional chatting doing nothing!!! My receipt was supposed to get emailed (they dont give you a paper one ) they ask for your email I never got one!!!! She printed one for me!!! The manager was trying to say is on your receipt no refund on earrings!!! I never even got a receipt !!!! They could of easily took the item back or adjust price ( It was a SEALED item). Both were too lazy busy chatting NOT helping customers the entire time I was there!!! PLEASE hire new employees these two just getting paid to talk. After researching I made a formal complaint to Lovisa care support and was offered the refund to take it to another store. They lied to me and could of help me out but chose not to!!!!

5 /5 Sarwat Javed: I went there today to get my daughter ears pierced , and we had the best experience ever the worker was incredibly sweet and funny and we had a blast!!!

1 /5 sania zehra: I went to this store today, we had two piercings done today and they supposed to give us free earring but employee made an error and just went through the checkout when I asked her if we get our free pairs of earrings she said oh sorry I can’t do that because you already paid. I asked the manager to give me refund as there stupid policy they didn’t help me. The employee Madison and her manager were absolutely ridiculous I would never go back there. Their customer service was terrible and they treat me and daughter right. She did my baby piercing very harshly it was even bleeding out. Please don’t go there. They are absolutely Scam

5 /5 tabby evans: Great customer service! Ashley and Maddison were so kind! We came in with our 3 daughters to get their ears pierced. Ashley was so good with the girls and so helpful. They let us stay way past closing, did not rush us, and gave our girls a sweet gift for being brave. Im so glad we came here to get their ears pierced. Highly recommend. Thank you!!