Lawhorn & Moore Insurance Brokers - Round Rock (TX)

Tesla James It’s cheap for the same coverage which is great but that’s the extent of it. The entire company is closed on the weekend so if your trying to purchase a vehicle you can’t get coverage to leave the lot. ( the call center won’t set up new policies) They rarely answer the phone even during regular business hours. They have messed up my billing 3-4 times due to lack of communication between departments. All in all it’s quite a hassle having them for insurance but the price makes up for it…mostly.

Gigi Ive had insurance for over a year and service has always been excellent. Mike is so customer service focused and really doesnt try to "sell" you on anything you dont need. He takes the time to educate and give you options. He is very transparent about pros vs cons to every option. It doesnt matter if you have a $5000 car or $50000..he treats you like a VIP.

Sherie Claiser Excellent customer service, very detail oriented, very helpful

Clay Rush I have zero complaints about my experience here. Jamie Kelley is one of those rare people that make you feel like youve known them forever, an absolute sweetheart. She had me in & out of there within 15 minutes.

Amber Norman Ive literally had to wait an 1hr on change for a 100 dollar for an hour. Awful customer service

Chris Conner I am writing this review in regards to one of your agents, Justin. It takes a lot for me to write a letter of this nature, but this is absolutely warranted….and deserved. In all my years of having insurance on houses, autos, RV, boat, art etc, with many different companies, Justin is by far the best agent (and person) I have EVER dealt with. Not only does he know his business and the industry as a whole, he is available anytime I’m in need. Just the other night at 9:00 PM I sent him a text with a VIN number of a new car for our policy. He replied immediately and changed it - AT 9PM!! I guarantee the “big national companies“ wouldn’t reply at this time of night! I wouldn’t have their cell number and I would still be stuck in some phone system IVR on hold waiting for a rep. I sent an email to Justin one night because I knew if I text him he would reply and I didn’t want to bother him and his family after hours. He got my email and replied anyway - within minutes. It happened to be a claim question/problem that he not only assisted with but went on to make calls to repair shops to find one for us….like, who does that?!? The issue wasn’t even with your company. There are no words to describe his exceptional service. I can go on and on with example after example of his exemplary customer service. My request is that you forward this to his peers and other leaders in the organization to bring attention to his phenomenal work ethic and customer service. Give the man a raise and keep him for life - gems like him are hard to come by. I am a raving fan for life!

Ann Kepler It was big and roomy and clean