Texas Farm Bureau Insurance Company - McKinney (TX)

1 /5 Cashey Helene: Greg Stitt is very disrespectful. He did not do his due diligence before having me sign a policy, and now my policy would be cancelled in 30 days. He found a third party and now is saying I have to pay $ 800 up front to have my policy start for the new company. I left State Farm who I was grandfather with because I was told I was going to be able to get a certain price. He was very pushy about me signing, so I finally did because it was a great deal but only for him to cancel my policy. As everyone knows , insurance is not cheap , so now I have to see if I can get my policy back with State Farm. As anyone would be , I was very frustrated and disappointed. He had terrible customer service and was rude although he was in the wrong and conducted business in a poor manner. He made a rude comment that I need to take my renters and car insurance back to State Farm as well. I would highly NOT recommend getting insurance with this guy. He just wants to make a sale.

1 /5 A K: Best careful with this office. Greg opened a policy in our name by accident and they are now trying to bill us. Extremely unethical and poor business practices.

5 /5 M C: I am so happy to be back with Texas Farm Bureau, but more importantly, to have an agent near me that actually cares. The agent in Henrietta Texas, Nadia Garcia, was intentionally causing me issues as she was more concerned with small town politics than providing proper service with integrity. It’s great to be back and I am already impressed with the team!! Thank you so much.

1 /5 J LaC.: Very unprofessional and doesnt seem to care about customer service. Bad representation of Texas Farm bureau. Id suggest going to a different location. The man Greg was very short with my family and I, as we had questions about a policy. He was rude and unprofessional, we will take our business elsewhere. Id be wary of this guy and how he collects information. We will be turning him in to the BBB, as Im not sure if things in this office are being conducted in a correct manner. If I could rate him a zero star, I definitely would. BEWARE.

5 /5 Chris Conner: I am writing this review in regards to one of your agents, Justin. It takes a lot for me to write a letter of this nature, but this is absolutely warranted….and deserved. In all my years of having insurance on houses, autos, RV, boat, art etc, with many different companies, Justin is by far the best agent (and person) I have EVER dealt with. Not only does he know his business and the industry as a whole, he is available anytime I’m in need. Just the other night at 9:00 PM I sent him a text with a VIN number of a new car for our policy. He replied immediately and changed it - AT 9PM!! I guarantee the “big national companies“ wouldn’t reply at this time of night! I wouldn’t have their cell number and I would still be stuck in some phone system IVR on hold waiting for a rep. I sent an email to Justin one night because I knew if I text him he would reply and I didn’t want to bother him and his family after hours. He got my email and replied anyway - within minutes. It happened to be a claim question/problem that he not only assisted with but went on to make calls to repair shops to find one for us….like, who does that?!? The issue wasn’t even with your company. There are no words to describe his exceptional service. I can go on and on with example after example of his exemplary customer service. My request is that you forward this to his peers and other leaders in the organization to bring attention to his phenomenal work ethic and customer service. Give the man a raise and keep him for life - gems like him are hard to come by. I am a raving fan for life!