KAY Jewelers - Garland (TX)

4 /5 Cheneal DeJean: Today I came in to send my wedding band and enhancer off for rhodium dipping, and I was so impressed with the service I received from Sarah. Even though other staff members were closer to the entrance and didnt even acknowledge me, Sarah quickly and warmly greeted me into the store. She was incredibly efficient and helped me with everything I needed in no time. Thank you, Sarah, for making the process so smooth and easy!

5 /5 SHyWEEZy1257: Went to get my chain and ear rings cleaned and jaine had great service and did a great job cleaning my jewelry.

2 /5 Richard Pineda: Had to be one of the worst altogether experiences Ive had at a jewelry store in a LONG time. I had my email confirming my online order of a ring I had delivered to my house, which had my order number, part number, name, date and everything, yet they STILL couldnt find my order in the system to be able to resize it. Finally found it in the system, after the manager came and helped the young lady out, and was able to get the ring resized. We come back 2 weeks later, manager sends a different rep to help us, and instead of him instructing her how he found my order the previous time, he sets her up for failure, and doesnt come lend a hand until he sees that I am visibly upset at having to go round and round AGAIN, just to pick up my ladys ring. Communication is key, and wouldve saved this WHOLE experience. Never again

5 /5 Susy: Janie was incredibly helpful while I picked out a new wedding band set for my 10-year anniversary. She was patient, kind, and never made me feel rushed throughout the entire process. Her exceptional customer service made the experience truly enjoyable. I will definitely be coming back to this location. Thank you, Janie, for going above and beyond!

5 /5 Kevin: Went to Kay Jewelers at Firewheel Town Center just on a whim to look at anniversary rings with no intention of purchasing on this day. Janie greeted us and listened to what we were looking for. She and her staff, Alexia and Alex, took the time to make recommendations and show us several styles of rings. It was a great time working with people who were pleasant, had awesome attitudes, and were fun to work with. We ended up leaving with three beautiful rings from a business we can highly recommend. Janie and her employees, Alexia and Alex, are an asset to the Kay family and should be commended for a job well done. We would recommend this Kay Jewelers to anyone wanting quality jewelry and a great experience.