Lus Jewelry - Austin (TX)

Aponi P Nice over the phone but never received call back

Schery Nielson The work was beautiful but I was promised in 2 weeks it took over 2 weeks and when I went to pick up my repairs I was thinking around $200 and it was over $700! If I had known it was going to be that much I would have never had the repairs done. And the one ring that was to be sized is still to big. I won’t go back. Update! I got a call from Jenna very sweet lady. She went over all my concerns there were a few miscommunications and we got everything worked out. Thanks again Jenna! Update: Refund was in my bank and now it’s gone today. What happened??

Chelsie Thompson M’Rsha and Linda were absolutely amazing! They were so patient and shared all of my options and customized my experience to be so positive on such an important moment and choice! I cannot recommend them enough!

Richelle Dodds Dennis was so helpful and kind, when I walked in he greeted me right away and helped with my old Yurman necklace that had a broken clasp. Not only did he fix it on the spot, he shined it and provided a new pouch for me to carry it home. Excellent Yurman location.

Reece Capshaw I placed an order over the phone at the San Marcos location for a bracelet that was sold out in my area and the customer service was incredible. Olga was very kind, helpful, and timely. Order was placed on a Wednesday and it was delivered to my house Friday with a hand written Thank You letter! Very impressed! I highly highly recommend this location.

Dean Calvo My household had been going to Hi-Tone for all of our jewelry needs for many years. The staff is always very professional, polite and honest. There’s quite a bit of quality custom jewelry on display, and I definitely would recommend them for any repairs as well. We’ve brought quite a few rings and bracelets over the years, and I just dropped off my wife’s emerald bracelet. The quote was very reasonable! Also, a couple of weeks ago I brought in my watch band in for repair. It turned out they were able to fix it with an adjustment right on the spot and didn’t charge me. We definitely trust this company.

Reyna I love, love, LOVE my heart ring that I purchased here, theres ALWAYS something that catches my eye online and I had fun picking up my piece! The place is a whole vibe and awesome customer service. The prices are great and cannot wait to pick up a custom necklace this weekend!! I highly recommend and will for sure be back for more

Bilal Ch Very nice jewelry and helpful staff.they also do watch batteries and jewelry repairs.

Manuel&Janelle Barajas This review and rating is a reflection of the customer service I received from REBECCA in college station and HER customer service ONLY. She greeted me with a smile, acknowledged me as I opened the door and began helping me as I walked in. After we were hijacked by another less inclined to help sales rep, Rebecca kindly stepped back in and insisted on helping us. The customer service we received from Rebecca is why Kendra Scott is what it is today. I appreciate her kindness and willingness to help us. She represents your brand very well! Thank you, Rebecca!