5 /5 Matthew Schneider: My now-fiancée and I started ring shopping knowing basically nothing. We went to a handful of stores around Austin and had some decent experiences, but when we walked into Benold’s, everything changed.
Hallie greeted us and within minutes, she clearly saw that we were in over our heads. Instead of trying to rush us into a decision, she taught us. She spent hours walking us through the different types of rings, stones, settings—you name it. She was kind, patient, and genuinely excited to help us figure out what we wanted.
When it came time to pick the diamond, Hallie was awesome—she worked with me on timing to make sure the ring would arrive in time for the proposal I had planned. When the ring came in, the setting wasn’t quite right, but she immediately helped me come up with a plan so I could still propose, and then spent the next few months working to make sure the final design was exactly what we’d envisioned.
And here’s the wild part: when it was finally ready (and absolutely perfect), they apologized for the delay and didn’t charge me anything extra. I was honestly blown away. I was just happy it turned out right—but that level of care and integrity is rare.
My fiancée is obsessed with the ring. She gets compliments on it constantly and loves it even more than I’d hoped.
All in all, working with Hallie was hands down one of the best customer service experiences I’ve ever had. She made the whole process feel special. If you’re shopping for a ring in Austin, skip the rest and go straight to Benold’s.
