James Avery Artisan Jewelry - McAllen (TX)

5 /5 Dung Le: I trusted James Avery that they would actually put the right pendent in. And no I did not order cowboy boots. I give them 2 stars because when I went the woman who helped me was very kind. I could give 1 star because now I need to go back tomorrow to get the right gift I was going to give. The manager needs to train whoever packaged this and have a system for curbside where they show you what you purchased before putting in the back seat. Overall, this is managements fault and the people who put the necklace in the bag. I should of checked right away when they gave it to me but it’s okay. Train better for the holidays is all I am saying. If they gave me the wrong gift I’m sure another customer got the wrong gift. Update: Darlene helped me with this situation and gave me better explanation to what happen. Thank you for your help and being kind.

1 /5 Ame S: I went to the store today at 8:25 pm because the posted hours said it closes at 9:00 pm. However, an employee signaled “no” with her finger through the window, indicating the store wasn’t open. Please update the store hours to reflect the correct times so customers aren’t confused. As well as cleaning after closing times rather than cleaning and having the store “closed” by 8:30.

1 /5 Jennifer Nguyen: HORRIBLE SERVICE! I went to the store 1 week prior and purchased an item. It had to be left at the store for them to attach the charms. I came back to the store to try to pick up my item that I PAID FOR IN FULL ALREADY Via curbside. They still made me stand in line to wait just to pick up an item and said curbside was for online purchases only. Whether it’s a purchase that was made in store or online that was fully paid for, a customer would still have been able to pickup curbside. They have only 3 people at the register while there’s 3 or 4 people on the floor standing around. Really makes me rethink my future purchases at this location or other James Avery

1 /5 Amanda Cano: Asked for an item to be placed on hold and had staff even called from another store (name and information given to be placed on hold because item was the last one left). Called the business ahead of time to let them know we were on the way and they stated that we are driving an hour and a half away but we will be there. Staff member stated “no worries we are open today till 9pm so you’ll have time”. I arrive to the place and everyone is cleaning up and the store has its shades down with a sign that says closed. I tapped on the window and all employees ignored me while moving to the other side of the building so as to not even make eye contact. I find that disrespectful because had they told me they would be closed when I got there I would not have waisted gas and time to rush.