James Avery Artisan Jewelry - Baytown (TX)

1 /5 Amberlee Brown: I wanted to be able to leave a positive review, but unfortunately the Baytown location does not know how to provide customer service to all customers. I watched not only customers but their employees staring strangely at my young adult daughter. I believe she received those strange stares because she was braless under her top. Regardless, they did not offer assistance to her for a while, which seemed odd to me but I’m sure we know why. My daughter purchased two charms and later decided that one was a bit too large for her dainty wrist. On the James Avery website it states that you can exchange charms even if they have been solder you would just need to pay a small fee. My daughter tried to exchange the charm, but the employee told her since it’s been solder it’s considered worn and she cannot exchange it. This entire experience was disappointing because my daughter was not provided with the customer service she rightfully deserved.

1 /5 Maria Teresa: VERY rude especially the manager with the dark eye makeup. No kind of customer service ignores guests and employees alike… extremely unprofessional.

1 /5 Kathy Smith: The location has suprise me how service is with pick up they decides on assisting customers with pick up the lady assisting on the floor do nothing but look at the customers in line as it get longer some customers walk out what happen to customers satisfaction Its 13 people in line at 7:54 bad business for this location

2 /5 Debora Hatch: I highly appreciate when companies do what they say they’re going to do, which they failed to accomplish. I specifically called to have charms attached to my bracelet so I wouldn’t have to make the drive twice, and after being reassured it would be done and told over the phone the employee would make a note of it before pick-up when I showed up to get it, it was not done. Could’ve simply said they weren’t going to do it and set realistic expectations. Unfortunately it’s the closest location so it is what it is but yeah

5 /5 Peyman Jo: Beautiful, durable, timeless jewelry that never fails as a gift. You can never go wrong with James Avery. Here are some of the pieces I bought my wife, which she says are her favorites. They have a great variety and jewelry pieces for all occasions. I love how they are constantly introducing new pieces to their collection. The staff at this location are very helpful and kind. I’ve had to make a few exchanges and never had any issues. Yes, they have jewelry for men too!