1 /5 Lea Carranza: I bought my bracelet and it somehow got misplaced And i wasn’t notified until waiting 2 hours in the store, waiting for them to attach the charms. I assume a manager (I am unsure if she was an associate, but she did take “charge” of the situation) told me she was looking for my bracelet but never updated me Until after I directly asked her in the store. I had somewhere to go and asked if I could just come back the next day to pick it up, She told me she would call me to let me know if I was able to pick it up the same day later, she never called me. I had to call and basically just ask for an update. The only reason I am frustrated is cuz I was planning on visiting family, and I wasnt able to go as planned because of this. I am not bashing the original associate because she did seem new and a bit undertrained, I do blame how the manager dealt with the situation because she did tell me something, just to not follow through with it. On top of that, they didn’t even put the charms where I wanted them to be, I took my bracelet and will be going to a different james avery to Fix it because I am done with that store. I’ve had similar problems with them before but tried to give them grace, That was my mistake. Please dont make the same mistake I do.
