Generation Custom Jewelers - Frisco (TX)

5 /5 Liz Lytton: I wish I could give 6 stars! I highly recommend Generation Jewelers, Danny and the entire team are incredible. If you’re on the fence about where to get your jewelry remade, do yourself a favor and check them out. I needed to have my engagement ring remade - it was too large and had a number of design and structural issues that made it really uncomfortable. We looked at a number of shops, but knew Danny was our guy once we met him. We signed off on the work same day, and picked up my completely remade ring less than 3 weeks later! Danny immediately understood what we wanted changed, talked us through design options, and addressed every issue perfectly when remaking the ring. The communication was straightforward and he kept us updated on progress. We even got to see the design mock up of the ring before they got started, which was something we hadn’t seen anywhere else (just another reason they’re the best). He created a more elegant and structurally sound ring that was significantly more comfortable. I couldn’t be happier with the work he did, and the service we got from every person we met at the store. Thank you again Danny! We’ll be back for wedding bands soon!

5 /5 Jude Dagenais: Great customer service! I walked in to get a new clasp, and my father and I were treated with kindness and helpfulness. We spoke with Franklin, who gave us the clasp free of charge, and he was able to get it on my bracelet very quickly. Overall, this is a great business that has always treated us well!

5 /5 Omnia Hamed: I had the most amazing experience at Generation Custom Jewelers and couldn’t be more pleased with their service. I brought in my watch for repair, and from the moment I walked in, I was greeted with professionalism, kindness, and a genuine willingness to help. The staff took the time to listen to my concerns and explained the process in a clear and respectful manner, which immediately put me at ease. What truly stood out was their attention to detail and dedication to high-quality work. They treated my watch with such care, as if it were their own. Not only did they fix it perfectly, but they also made sure it was cleaned, calibrated, and working better than ever. The turnaround time was quick, and I was kept informed throughout the entire process. It’s rare to find a business that blends skill, customer service, and trustworthiness so well. Whether you’re looking for custom jewelry, repairs, or just honest advice, Generation Custom Jewelers is the place to go. I will definitely be returning in the future and recommending them to friends and family. Thank you for your outstanding service, you’ve earned a loyal customer!

5 /5 Tonya Gatewood: I received a beautiful solid silver bracelet with emeralds, which was a bit small. Tony fixed it within minutes at no charge. While he fixed it, I was amazed with the beautiful jewelry selection they have. I plan to return to purchase a custom made emerald ring for my birthday & Mother’s Day. Thank you Generation Jewelers for a relaxing experience. You went over and beyond my expectations!

5 /5 Craig Allen: What a great experience, family-run business and you can tell. I would say customer service wise and quality of repair this place overperforms. I am so happy I found this jewelry repair shop/gorgeous upscale jewelry store.