Fred Loya Insurance - Round Rock (TX)

1 /5 Hope R: I have been with Fred Loya for more than 10 years now and I have never had to file a claim because of an accident until just recently. I am so disappointed with this company. It was fast and easy to file a claim, but when it came to getting an estimate of the damages and calling the adjuster to find out what was going on with the claim no one would call back and u always had to leave a message because no one would ever answered the phone. I even had to leave a message for the adjusters supervisor, but they also never called me back. Since no one was calling me back I did call the Round Rock location and they hanged up on me twice. When it came to looking for a body shop to fix my car we had to call around because Fred Loya would not give us a pacific body shop that they work with to fix the car. They told me it was my job to look for a body shop since it was our choice where we wanted repairs done. Every body shop that I called would tell me no we can’t fix your car because we don’t work with Fred Loya. I asked why and everyone told me because Fred Loya will not pay them for the repairs they have done in the pass. When it came to getting a rental I also had to pay out of pocket because the rental place said that Fred Loya insurance only covers a certain amount everyday. Fred Loya did tell me the the out of pocket that I paid can be reimbursed. But I doubt that. I still need to file a claim for that. The reason I say that is because Fred Loya said they would reimburse me only $100 of tow services, but I only got $50 back. And of course the tow service was a lot more then that. Fred Loya might be a lot cheaper than other companies, but u really get what u pay for. I do not recommend Fred Loya so if u can please go else where. Once I get my car back from the body shop I will be changing companies. Don’t waste your time and money like I did. Best Of Luck.

1 /5 Cristina Cardenas: I’ve had a terrible experience with this insurance company. They never answer their phones, Im assuming due to short staff. When I finally got through today I was transferred to an agent out of Austin who was incredibly rude. She stated her name was Joann. After making a payment,The rep told me they couldn’t send me a receipt via email, which seems absurd. On top of that, they sent me the wrong copy of my insurance card. When I asked for clarification about her location, she hung up on me. This level of unprofessionalism is unacceptable. Avoid this company if you value good customer service

3 /5 cristina cardenas: Review: Fred Loya Insurance – Round Rock Location Disclaimer: This review is based solely on my personal experience and observations. Others may have different experiences. While I’ve only carried liability insurance with Fred Loya and thankfully haven’t had any major issues, I’ve noticed some recurring concerns specific to this location that are worth mentioning. There appears to be a very high employee turnover rate—rarely do I see the same person twice when I visit, and from my observation, most staff don’t seem to stay more than a month or two. That’s concerning, especially for a small office that already seems to operate with minimal staffing. Despite the space giving off a calm, manageable vibe, the reality is quite different: phones constantly ringing, customer walk-ins needing assistance, and typically just one overwhelmed employee trying to juggle it all. From a customer standpoint, it’s uncomfortable watching an employee struggle to manage everything alone. I can only imagine how stressful that must feel day in and day out. This raises a bigger question: What is Fred Loya as a company doing to support this particular location and ensure its employees feel valued, properly trained, and supported? High turnover and constant pressure don’t inspire long-term confidence—even if the service itself has been decent for my limited needs. I hope leadership takes a closer look—not just at customer satisfaction, but also at creating a sustainable, supportive environment for their staff. A strong team makes for better service, and everyone benefits when employees feel they have the resources and support they need to succeed.

5 /5 Chana Hale: Charity is the best insurance agent ever. Extremely knowable, very kind and extremely professional. Someone give this girl a raise!!!! The absolute best!!!!

1 /5 GoatsHTGaming subscribe: Totally garbage.. been a holder for many years and finally had to make a claim when a pallet flew off a truck in front of me. They gave me the run around for a week and a half, with not only horrible attitudes (which were caught on their automated recording system that they care less about obviously) but i still had to pay out of pocket. A couple months later and its "case review" time.. now my premium went up 190 a month from the already 340 a month price.