Fred Loya Insurance - Laredo (TX)

Christy Taylor Always very professional! We love Melissa and the entire staff!

Samuel Asher When I bought my new truck, I knew I needed the right insurance to protect it, especially with the unpredictable Fort Worth weather and heavy traffic on I-20. I’d heard horror stories from friends about insurance companies that vanish when it’s time to file a claim, so I was really cautious. After comparing options and reading reviews, I found this company, and they stood out for their affordable quotes and great customer service. Getting a quote was super easy. Their agent from the Fort Worth area gave me a call and asked about my driving habits, like my daily route to work and whether I used my truck for towing. I appreciated that they took the time to understand my specific needs rather than pushing one-size-fits-all coverage. They broke down each option in plain English, which was a relief since I’ve never been an insurance expert. Fast forward to a few months later, and my truck ended up with hail damage after one of those surprise Texas storms. Filing the claim was far smoother than I expected. I called them, and within minutes, they had me connected with a friendly claims specialist. They walked me through the whole process and even recommended a reliable body shop right here in Fort Worth. The repair was done quickly, and I was impressed by the follow-up—they called a week later to ensure the job was done to my satisfaction. Another thing that’s been great is their roadside assistance. One evening, my battery died after a late dinner with friends in the West 7th area. I called their roadside service, and they had someone out within half an hour. It’s that kind of reliability that gives me peace of mind because I know they’re just a call away, no matter where I am in the city. They’re also proactive about keeping costs low. I got a call from my agent a few months in with some suggestions on adjusting my coverage to bring down my monthly premium, which I really appreciated. They set me up with a safe driving discount that helped reduce my rate without sacrificing coverage, and I feel like they genuinely care about making insurance affordable. If you’re in Fort Worth and looking for an insurance company that’s local, responsive, and fair with their prices, I highly recommend them. They’ve earned my trust, and I feel like I have a partner on the road. I’m sticking with them for the long haul, and I’ve already told my family and friends about their excellent service!

Paul Dominguez I was treated with great customer service, while starting my new policy. The team has great energy.

Chip I highly recommend Frieda Shafer for your insurance needs! She consistently goes above and beyond to provide exceptional service. Every time I’ve needed help—whether it’s answering questions, shopping for a new or less expensive option or just updating one of my auto, home, flood or rental property policies — she has always been responsive, knowledgeable, and genuinely committed to making things easy for me. It’s rare to find someone so reliable, patient and thorough in the insurance industry - and I truly appreciate the peace of mind that comes with knowing I’m in excellent hands. Her dedication and professionalism make her a standout agent, and I’m grateful to have her support. Frieda if you read this - THANKS for taking so much of your time to help me with all my insurance needs!!! -Chip M

Rachel Peacock Every time I need anything regarding add ons or breakdown in costs, the staff is always friendly and courteous to help. I have saved $$$ with Farmers. When we had storm damages to our home the adjusters were there quickly and were available to explain all the details and steps to do.

Sydney Sunn I recently switched to Braly Insurance Group for my auto coverage and the experience has been excellent. Their customer service is top notch and offer great coverages. I would definitely recommend them to anyone looking for reliable and hassle-free insurance!

Pablo Rodriguez Great customer service and answered all my questions! Thank you Wilcox Insurance Agency

mark adkins Pams employees are very helpful and give good advice to how to save money on insurance and keep the same coverage. They cut my insurance bill in half and plus i get money back for safe driving. I advise anyone to call and get a quote, and Pam needs to ensure her employees are well paid.