1 /5 Tony Lizarraga: First, I asked to cancel my policy on a certain date and they cancelled​ it that same day. Second, I get a call later saying that even though I requested verbally for the cancelled​ date they cant do anything because I signed the form. True, but when you are there waiting for about an hour for the staff to get ahold of a manager, you really are just looking to get the heck out of there. My mistake for trusting the staff to get the correct date after repeating it various times.