Shannon Surholt - State Farm Insurance Agent - Marshall (TX)

Joel Ramirez Working with Guadalupe Serrano at Fiesta Insurance was truly one of the best customer service experiences I’ve ever had. Even over the phone, she made everything fast, easy, and completely stress-free. I wasn’t expecting much after being quoted insanely high prices by other companies—some wanted to charge me triple just because of my record. But Guadalupe was different. She was kind, professional, and incredibly helpful from the very start. She didn’t waste any time, didn’t make me feel judged, and immediately started looking for the best option for me. In just one phone call, she managed to find me an excellent policy at a price that was actually affordable—something I thought was impossible given my situation. She explained everything clearly, answered all my questions with so much patience, and made sure I understood the coverage. I felt like I was talking to someone who genuinely cared and wanted to help—not just make a sale. I’m beyond grateful for her help and still can’t believe how smooth and quick the whole process was. If you’re looking for car insurance—especially if you’ve had trouble because of your record—do yourself a favor and call Guadalupe. She’s a true lifesaver and a rare gem in this industry. Highly, highly recommend her to everyone!

Vanessa Bazan The girls are extremely friendly and knowledgeable. Joanne, the owner, is fabulous as well. They get you the best prices they can find. Thank you ladies for all your help. Definitely recommend.

Brianne Newbro Very friendly and helpful district office really supportive team!! Always available for questions and response time is quick!! Faith is all knowing!!! If she doesn’t know she will find out!

Kevin Burns Fast friendly service and they were able to find me a home policy for half the price of all the other five places I called for quotes.

Chadd Yount Danielle at State Farm worked very diligently to get me the best rate for my home and auto insurance. She is very friendly and personable and held my hand through the entire process. I couldn’t be happier with Kasha and Danielle. They actually care and help customers achieve their insurance or investment needs. Kudos

Clay Rush I have zero complaints about my experience here. Jamie Kelley is one of those rare people that make you feel like youve known them forever, an absolute sweetheart. She had me in & out of there within 15 minutes.

Marysol Hernandez ⭐️⭐️⭐️⭐️⭐️ Elizabeth was amazing! I had such a great experience working with Elizabeth on my home and auto insurance. She made everything super easy to understand and really took the time to find the best options for me. I never felt rushed or overwhelmed—she was super patient and helpful the whole way through. If you need someone who actually cares and knows their stuff, definitely reach out to Elizabeth. Can’t recommend her enough!

Glenda Fitzpatrick In our current environment the high cost of insurance must be evaluated and carefully considered. Mr. Cody Chandler provided answers to my questions and through his knowledge helped with my decision on the proper insurance for my needs. He and his friendly staff made it a pleasant experience. Yes, I will recommend Mr.Chandler to my family and friends.

shauna cooper A motorist insured through this agency caused a lot of damage to my car on April 2. I filed a claim on April 6 through them and have yet to speak to an adjuster. When calling I leave voicemail after voicemail with no response. When calling the main line, I am forwarded to the adjusters supervisor who also doesnt answer the phone. Customer service for this agency is non exsistent and it is quite frustrating. Unprofessional and unresponsive is how I would best describe this business.

Abigail Westhause My husband and me had been looking around for insurance when we came across freeway, by far the best experience I have had with any insurance company since looking for a Insurance company! We worked with Ms. Roshawnda Allen, and we could not be happier with her amazing service, as this is our first time getting auto insurance, she was the best agent to help us get insurance! She was amazing, super helpful, very informative and just super nice with us! She was really helpful and took her time on helping us finding the best quote on our new car. I highly recommend Ms. Roshawnda Allen if anyone is looking an amazing agent to help get them really good quotes. Will definitely be staying with this agency and agent! Thank you so much Ms. Roshawnda Allen for everything!