FirstUSA Insurance - Plano (TX)

1 /5 Wolfpack: This is a dishonest insurance agency. They changed my roof coverage to cash value from full replacement without my knowledge. When called and asked, they pretended they did not know and told you they will get back. But they wont since they did on purpose to keep customers with so called "lower premium" by changing the most important coverage for your roof. The same thing happened to few of my friends. I will report this agency to state government. 11/21/2022 Update: The reply from this agent is a lie. I have all the email evidences for what they did to my policy. I have few friends who have home insurances from this agency, they have the same issue when reviewing: the roof coverage changed to cash value from full replacement without their knowledge. So stay away from this agency.

5 /5 tom yan: They are very nice and patient. They will spend a lot of time to make you satisfied.

5 /5 YiFan Liu: Very knowledgeable and helpful. Always take care the customers well with respect and we are very happy and satisfied with their service.

5 /5 Maggie Guo: Very good experience. friendly and helpful

5 /5 Rongyu Cui: Provide Great Service.