Emily K. Had the most outstanding experience with an employee named Nikki today. My mom was looking for a ring, as she has aged her wedding ring is too big and wide, and she wanted something smaller. She is 82 and mobility is a struggle, she doesn’t get out very much, and it’s a sensitive time- my dad has recently passed. Nikki was so kind and patient, helping her to find her new ring size and showed her a variety of shapes and types of rings. My mom was thrilled with the selection and assistance. I am so grateful for the time and attention to customer service! And it wasn’t just Nikki! I overheard other employees talking to customers, they were so impressive! It’s been a long time since I have been to a store where I have had an experience like that. I will definitely be back! Nikki also gave me a card for a jeweler if I’d like to get my mom’s wedding ring sized, very thoughtful!
5 /5