Barato Insurance - Irving (TX)

1 /5 eddie rodriguez: Everything started well with this agency. But has gone down hill after the first year of doing business with them. Ive requested COIs weeks before the expiration date so I can provide them my brokers, and I never get them in a timely manner. This will be the 3rd time my driver gets stuck out of state because they dont provide a COI before the expiration date. They dont seem to care. When you reach out to your agent, they dont answer because theyre at their other job. Then they say that their boss shouldve sent it, but never did. They delegate blame all the time. It might be time to move my business elsewhere and file a lawsuit for damages.

1 /5 Yulissa Torres: They have been avoiding to do my refund of my policies, they dont answer any of my calls

1 /5 Sandra Lozada: All is good when you are a current customer, Until you call to cancel your auto insurance. I spoken to Sandy and another young girl. They both said they would get back to me this was last week and still havent heard back from either of them. Last time I spoke to them they asked for a written statement which I did and Also send my new proof of insurance. This week, Ive tried calling numbers of times, all I get is unavailable. All I asked is to cancel my policy 15days prior to the renewal, I paid the renewal on the 3rd of the month 7 days before it was due. All Im asking is for my prorated refund and to cancel my renewal policy. Hope this review helps get managers attention to take action.

5 /5 Xoxobaby Baby: Great customer service, Johana helped me so much and was very patient with me, gave me a variety of options to chose from and the downpayment was very low, thank you Johana ❤️

1 /5 Josue Barquero: I have 5 days trying to cancel my insurance and they have been avoiding my calls