Martinez Insurance Agency, Inc - San Antonio (TX)

1 /5 Jesus Ovalle: Awful customer service agent’s working there. Was looking for a simple quote, gave them all my info thinking I was going to get a quote right away since they didn’t have any customers when I called, Then was told that I was going to get a call back sometime during the day, that was if no customers walked in, Mind they had no customers at the time I called why should I have to await until a customer walks in then be put second in line and then 1st priority. That’s ridiculous, I wouldn’t recommend this place there agents are rude, they lost a customer and will keep losing them at the rate they are managing this establishment.

5 /5 A gon: Nancy is the young lady who attended to me, she is knowledgeable, courteous and very professional with her job. Gave me great customer service and a polite attitude

5 /5 Danny Mendoza: Best prices in town fast and friendly workers

1 /5 C B: I had them for years and as far as getting coverage, they are good. But unfortunately for us that work and are not able to walk into their office during their business hours and have to call and do business over the phone; they are HORRIBLE!!! I called about 21/2 weeks before my renewal and asked to find another insurance co.. The owner Carmen would say" call you back either today or tomorrow" well tomorrow never came and every time I tried to call, she always had a customer and call back. Now my renewal is due and still no call back. Very frustrated with these people. I would not use them unless you walk into their office. And even when you do walk into their office, they dont have very good customer service. They speak to you with no happiness to help.