5 /5 Frank Reed: I wanted to take a moment to call out the OUTSTANDING work done by Vicky Schach at the Hidden River Credit Union (HRCU). I used to use the credit union when it was a different name many years ago before my wife and I moved from Minersville to Seattle over 25 years ago. When we decided to move back home, I reached out to HRCU again to get pre-approved to purchase a new house. Even from 3000 miles away Vicky was able to help us get pre-approved and ready to buy a house within days. Given the mess of a process with which I had to deal selling my place in the Seattle area, Vicky was truly a breath of fresh air and made the entire process easy. When we flew home for closing on the house, she even came to the lawyer’s place with a Palermo pizza and Guers Iced Tea (out of her own pocket) to welcome us home. Frankly, Vicky should be heading up that loan department and showing others what real customer service is all about. The leadership had better do everything they can to keep her there or other Credit unions/banks are going to take her away.
