Brandywine Medical Campus - Coatesville (PA)

5 /5 Bill Rudisill: Im new to the area and had to visit the ER this past Saturday do to a severe leg infection. I was seen quickly and later admitted for a few days. Every single person I had interactions with were professional and considerate. While I was in the waiting room of the ER another patient arrived and while her husband was checking her in she started to have a seizure. I was surprised at the quick response of the medical staff from the back to see to her needs. I am definitely assured that if I need hospitalization I will be well taken care of there.

5 /5 Lauren Ferguson: I just got home from a short procedure at Brandywine Hospital. I have heard so many people say negative things about this hospital but I had a wonderful experience. The nurses, staff, and doctors were all courteous, friendly, and professional. I had quite a few conversations with multiple people that helped put me at ease as I was anxiously waiting for my surgery. These employees took their time to make me feel comfortable and went above and beyond their professional obligations. Tower Health is hard at work renovating the hospital and the work that is completed is beautiful.

1 /5 Peter Sinkler: I was called from the nursing home my mother resides and on a Thursday night saying that she fell and has a break in her leg/ hip area and was going to Brandywine in the morning. I received a call from Dr. Manta in the morning said she broke her hip and requires surgery and said he will call me back shortly to get consent and talk with the anesthesiologist. I get a call back from the Dr. Manta, anesthesiologists, and 2 nurses to get consent approximately 9am. Dr Manta said that he would call or have a nurse call to follow up after surgery I received no phone call after waiting all day until I had to call the hospital at 9pm. The nurse said that my mother didn’t have a full hip replacement as the Dr. told me that she would. I visited her on Saturday and no one brought me up to speed or seem to acknowledge that I was even there. Top it off I went to visit her Sunday and she wasn’t there they discharged her with out notifying me. I spoke with the case manager and she apologized and it was her fault which I accepted her apology. She said she would send a message to Dr. Manta’s office with my concern and the Doctor will be reaching out to me, never heard from anyone.This is the second time that mother has been there and released without notifying any immediate family members. This place is a joke and shows they treat you like a number and not like a human being.

1 /5 Melissa Campbell: If you dont feel like reading my full experience below here is a summary: If you have a choice DO NOT go to this hospital. From treatment to billing they are incompetent and rude. If you are being transported by ambulance please note that you have to request they do not take you to this hospital! A few years ago I was unfortunate enough to choose to go to Brandywine ER with a minor issue. The wait / experience then was enough for me to never want to go back. They had issues entering my insurance information and ended up billing me $800 after a 5 hour wait to be seen for 5 min. They are rude and uneducated. Then in May of this year I had an incident where I was choking and had to be transported by ambulance I ended up passing out and woke up in Brandywine again....it was like a nightmare. I sat there for 6 hours with steak lodged in my throat, barely able to breathe, and passing out. My husband was with me and was obviously upset that the staff was doing absolutely nothing to help me or calm me down. So they were being completely rude to him and ignoring me. I ended up having multiple panic attacks because the nursing staff kept asking each other very basic questions right in front of me and I had absolutely no faith in their abilities / knowledge. The blankets on the bed, the commode they rolled into my room, everything was filthy. Before they rolled me back to the operating room all I could do was look at my husband and whimper that I was going to die there. After everything I had seen and the way I was treated I was completely convinced I would not make it out of that nightmare of a hospital. By some miracle I managed to wake up from anesthesia able to breath. The nurse asks me if I would like a drink (I had just had a scope and food removed from my throat and was very uncomfortable) so I said no I just wanted to go home. She then informs me I cant leave until I drink something. So I said fine and she brings me APPLE JUICE I just had minor surgery on my throat and instead of water they give me the most acidic beverage they could find. I chugged it just to escape them. As the nurse is finally taking out my IV so I can leave she notices they put an IV in each hand and says ...out loud...in front of me and my husband "Hm why did they do two? That was unnecessary..." Im writing this review months later because guess what? They send me one bill after treatment that reflects my insurance deductible and I pay it. Months later....I receive another bill for $33000. From treatment to billing this place is a never ending cycle of frustration.

1 /5 C Denaro: Went there for an allergic reaction to peanuts. My face was all swollen and I was having a difficult time breathing. The lady at the desk hands me a clipboard and tells me to fill out paperwork (I could barely see it). My coworker that brought me went to the nurse and demanded that they take me back right away. As they were taking me back the lady at the front desk exclaimed "shes not triage yet". So apparently you need to be actually dying for them to take you back right away. Once I was back there, they put me on a bed in the hallway and put in an IV...with no medicine. No one was checking on me, no monitor hooked up. My coworker came back after returning the car about 15-20 minutes later and they still had not given me medication. I was struggling to breath at this point. I heard her yelling at the nurses too get me medication. They finally did. I was still in the hallway, no monitor, nothing. They checked on me one time after they gave me medication. Another patients family member called for the nurse because they saw me struggling to get a nurses attention as they rushed past. When my father arrived about 30-40 minutes later, he went to the nurse and they said thank you for getting them since they havent checked on me for awhile. If my coworker was not there they probably would have let me go into respiratory failure or let me die. They are completely incompetent. I would never, ever go there again. If you want to live, go to a different hospital!!!