Stefan Otter Jewelers - Rochester (NY)

Kate Browning Schooley’s was awesome. I personally chose them over other jewelers after feeling like other stores treated shoppers with higher budgets with more attention and courtesy. Dave was incredibly nice and everyone else in the store was very welcoming. I had three pieces: 1) a loose mystery stone from my mother that I thought was glass 2) an old aquamarine ring that I inherited from my grandmother and 3) an engagement ring that was too big. The loose stone was actually an aquamarine and I had it made into a pendant. Dave was awesome throughout the entire process and I love the final product. I asked for the ring to be resized after contemplating having it reset — and even though it was less money for Schooley’s they respected my decision that the original setting was sentimental to me. The ring is amazing and so clean I hardly recognized it My engagement ring was resized in just a few days and is flawless as well. Overall 10/10 and 5 stars :)

Steve C Amazing owner, great prices, beautiful custom made jewelry.

michael quijano Very friendly and helpful!

Bella Oxman I ordered 3 baby spoons over last three years, the quality is perfect and design is good. You cannot find similar products in the other stores.

Heather I went in yesterday to have my ring inspected and cleaned. I have had a few bad experiences here with staff in the years that I have been having my ring inspected. Rudeness, and lack of a smile, assistance or knowledge. David was a new face there, and what a breath of FRESH air. He was a COMPLETE gentleman! He greeting me with a smile and assisted in the process. He cleaned my ring like it has NEVER been cleaned before at Zales. I had to ask his name so I could write this review. Im not sure of his position with the company, but he should be the face of Zales. Beyond excellent customer service! Thank you David! I appreciate you!

Dayanara Rosa It was amazing they offered to make the ring I wanted or show me options and I found the perfect one they had pacientes and made sure it was a ring I would like and even customize it to the right size and put my name on it

Ahmed Mahbub Absolutely love their jewelry! I ordered a few pairs of earrings and they’re even more beautiful in person. The quality is great, prices are affordable, and the styles go with everything from casual to dressy. Shipping was quick too. Definitely recommend checking out their collection if you’re looking for something stylish and well made.

Pamela Grosvenor-Murray Went to my jeweler and he fixed my bangles. Never follow advice of novice and fools. The fire test nearly ruined my bangles! Wish I could take back that last review! My bangles are wonderful!

L W An absolute pleasure to do business with! I had an heirloom diamond solitaire ring that I wanted to update and Mr. Kavanaugh made the process extremely easy. He was able to get the exact setting I was looking for very quickly and set the old ring with a gemstone for me at the same time. Even with the extra ring I came in under my budget, both rings were completed very quickly and the work was high quality. I sincerely cannot say enough about this business, my “go-to” jeweler from now on!