Rouleau Insurance Agency - Henrietta (NY)

Sandra Ludd Melissa’s customer service delivery is outstanding. I really appreciated the fact that she took the time to explain. Not everyone is fully aware of what we are looking to buy in homeowners insurance, we just know we need to have it. Thank you for your patience, honesty and professionalism. I am grateful to know you will be my agent at Statefarm. Looking forward to be working with you. You’re Outstanding!

Ronald Knight I was introduced to Charles in May 2025. From the beginning, he was courteous and a pleasure to work with. It took me a few months to find the right vehicle, and Charles was there every step of the way. He was informative, responsive, and helped me secure the optimal auto insurance that best suited my needs. Charles presented options that not only maximized my savings but also aligned with what mattered most to me. I won’t say it was a pleasure working with you—because that would imply this journey is over. But as you mentioned, youre always available when needed, and you focus on building long-lasting customer relationships. Thank you for the great experience, Charles. — R.J.

Britney Settembre John has been an outstanding agent from the very beginning. As a first-time homebuyer, I had a lot of questions and concerns, but he took the time to explain the entire process thoroughly, going over each section in detail. His advice was always thoughtful and in my best interest—never pushing me toward anything unnecessary in my policy. John’s genuine approach and professionalism made the experience much easier and less stressful. Agents like him truly make a difference, and I’m grateful to have had his guidance throughout this journey. Highly recommend!

susan bullock Missy is wonderfull!

abhinav mishra Kevin is great to work with. He not only helped get multiple quotes but also helped explain the pros and cons. He was very responsive when we had to advance our closing date and managed all the changes without any issues. In the end we believe we got a good deal on homeowners insurance as well. Thanks and definitely recommend for all 1st time home buyers.

Joe Hennigan We have been customers of Matts for over 12 years now. Every time I have a question, he is quick to call and answer. And when we needed to file claims, he walks us through our best course of action to get things repaired as quickly as possible! I would...and have referred people to Giglio Agency all the time!

Alexis Commisso Horrible! I have been trying for three weeks to get a hold of someone here as they have defaulted and no one calls back or answers the phone. They are negligent and terrible.

L P D Its great to be a client of under Jeff and his team at State Farms. Through the years, the team has been responsive, focused on provide service and answers when needed. Have been very satisfied with service for my cars, motorcycle and rental. Kudos to Michelene who recently advocated on my behalf when someone tried to process false claim on my policy. She worked tireless to address and dismiss the claim. Great customer service. Many thanks.

Bryce Ferguson Always responsive and reasonable prices.