Rouleau Insurance Agency - Henrietta (NY)

Ronald Knight I was introduced to Charles in May 2025. From the beginning, he was courteous and a pleasure to work with. It took me a few months to find the right vehicle, and Charles was there every step of the way. He was informative, responsive, and helped me secure the optimal auto insurance that best suited my needs. Charles presented options that not only maximized my savings but also aligned with what mattered most to me. I won’t say it was a pleasure working with you—because that would imply this journey is over. But as you mentioned, youre always available when needed, and you focus on building long-lasting customer relationships. Thank you for the great experience, Charles. — R.J.

Melissa Last I have used Jill Kelly in the past and always end up back with her! She is very thorough, detail oriented, knowledgeable and honest. She is prompt in her communication and very welcoming of questions. Jill has truly made navigating home, auto, flood, jewelry and any other insurances I have needed in the past (e.g., renters) so much easier and seamless. She gives peace of mind to the whole entire process. I would highly recommend her.

Richard Woodson The Ladies are so professional

Javaloa Newport Signing up with this agency was by far the best insurance experience I’ve ever had. I bought a rental property and received other quotes and they came in the best. Also I had them quote my auto insurance which had been with State Farm for years and they saved me money on that too.

Kimberly Pepper Helpful and knowledgeable

Peg Gifford Thanks once again to Sherry Hoffman and her team at State farm on Geyser road. I recently moved and as always their office was efficient and thorough in updating my address and my coverages for my new rental. Always a pleasure to work with them. They also reach out to the community in various ways. Looking forward to many more years of working with Sherry.

Judy Blunk Truck notification of ‘tire pressure’. Pulled into Stewart’s in Troy Road in East Greenbush for ‘air’ and in the process discovered an Allen wrench in the tire. Removed and the air release immediately resulted in a flat tire. Within 30 minutes the AAA repair truck arrived and rel placed the flat with the spare. The service tech - Todd - could not have been nicer! We’ve had a AAA membership for years and wouldn’t be without it!! ❤️AAA!!!

Claudia F I obtained auto insurance through this agency, and I would like to commend Andrew for his exemplary service. He provides thorough explanations and addresses all inquiries with clarity and patience. Additionally, he demonstrates a high level of attentiveness and is consistently available when assistance is required.