Empire Insurance Services, LLC - Schenectady (NY)

5 /5 Ronald Knight: I was introduced to Charles in May 2025. From the beginning, he was courteous and a pleasure to work with. It took me a few months to find the right vehicle, and Charles was there every step of the way. He was informative, responsive, and helped me secure the optimal auto insurance that best suited my needs. Charles presented options that not only maximized my savings but also aligned with what mattered most to me. I won’t say it was a pleasure working with you—because that would imply this journey is over. But as you mentioned, youre always available when needed, and you focus on building long-lasting customer relationships. Thank you for the great experience, Charles. — R.J.

5 /5 Tsungani Clemons-Black: Charles is great and so knowledgeable about all the ins and outs of the insurance process. Not only for our home but also our cars. He taught us so much that our previous agent after 20ys never disclosed. Great customer service, quick response time. Charles made the process of switching companies quick and easy. I was relieved to have a stress free process. Highly recommend!

5 /5 jill boomhower: From start to finish my experience with Charles at Empire was excellent. Great customer service and explained everything in detail making sure I understood everything. Great customer service is extremely rare these days. I would recommend anyone looking for insurance whether it is auto or home to use Charles at Empire. Great rates and I even switched my homeowners insurance after having the same company for 6+ years since I have owned my home. I received cheaper rates and better coverage. He was extremely patient and was always available when I called. I never felt rushed or pressured with him.

5 /5 C C: I had a wonderful experience! I recently bought a car and Charles helped me with finding a good rate on auto insurance. Charles was very helpful and patient. He made my search for auto insurance painless and stress-free! I will definitely be recommending Empire Insurance Services to my friends and family. Thanks Charles!

5 /5 Elizabeth D: Me and my fiance had the pleasure of dealing with Charles. He took great care of us and was very understanding and patient through our whole process. We cant recommend him enough!!