Lighthouse Insurance Agency LLC - Burnt Hills (NY)

5 /5 Lyss: I spoke with Corey Fowlkes who was the most amazing and helpful person in my whole personal issue that I have going on with auto insurance. No I dont currently go through lighthouse but I used to and Ive never had any issues with them I just currently dont drive anymore and was calling to ask some questions. Corey I feel went above and beyond to help as I dont even have a policy but he was still willing to do anything and everything in his power to help and even called me back. Huge shoutout to him!!!

1 /5 Eric Jones: A year and a half ago I would’ve given five stars all day. But my calls and voice messages went unanswered with no response when I was coming to the end of my year policy that I paid upfront for not to mention a $500 cash broker fee, then I went to get a new vehicle insured by them because I had had a good experience. I even took time off of work to physically go to the location because they were not answering any of my calls or responding. I found out that the owner had to take a leave of absence which I understood and was more than OK with , based on the fact, she told me I would be contacted within a week by somebody which never happened. Never received a call back still to this day. Haven’t gotten any callback or acknowledgment. And so I went with someone else. Had it not been an easy to insure scenario the first go around and had I not had the whole years worth of insurance on hand to pay upfront they probably wouldn’t have given me the time of day. I don’t ever leave negative reviews, but I’m still angry about this and felt the need to let people know not to waste their time and to find somebody else that will actually appreciate their clients and honor their word to them.

5 /5 David Vonie: The Agency is professional, personable, knowledgeable. No hard selling. Clear and precise explanations of coverages and options. Follow ups are fantastic.

1 /5 S Santana: Don’t do it, you can do better. For 4 years I have been a client. Denied a homeowner insurance claim. Recently, I was told my account was active by the broker and they could backdate if lapsed. I waited 2 days as it seems to not be a big deal. Payment was made, a letter in the mail showed lapse. I was lied to and during those 2 days the consequences could have been loss of license for 1 year, $1,500 dollars and more. They didn’t care nor seemed aware of the consequences with DMV. Next, my premium was raised about $250 w/no accidents or tickets. Big disconnect between Erie and broker and would not acknowledge they said something would happen and then took it back. They then resorted to counting how many times I was late, 6 times in 4 years to distract from their mistake. If you say something to a customer and your message has huge consequences, just do it and own the mistake. Customer service is not the same it was, but worse. You can get better service for a better price.

5 /5 George Leitze: I have been very happy with my experience at Lighthouse Insurance. I did some research on Erie Insurance and liked what I found. Then I searched on Erie agents and found a couple in my area. I walked into Lighthouse and I was greeted warmly by a cheerful agent. We discussed my needs and she had all of the answers without saying "Ill have to get back to you" like many agents say. After completing some forms and getting a little more information I found the final quote to be very good. I insured my home and 3 cars with them right away. I was able to insure my collectible car for an agreed upon value at a very reasonable price which saved me $4K over Haggarty and $1300 over Grundy, and also doesnt have all of the driving restrictions imposed by the other two companies. I had to get new insurance cards from them and the process was very quick. When I have questions they always respond quickly. The people at Lighthouse have been amazing to work with so take your current policy and talk to them about saving some money. You wont regret it.