Rachel E Francisco - Rochester (NY)

Karen Pace As a former insurance agent myself, I know what to expect when calling an insurance agency—and I just wanted to share my recent experience with Beth’s agency on behalf of a relative. Dawn was the representative who answered my call, and she took all the information as quickly, efficiently, and as pleasantly as humanly possible! I was almost concerned about the accuracy, as exceptional customer service like that feels like a thing of the past. It usually takes multiple calls and plenty of follow-up to get things moving, but Dawn handled everything in one seamless conversation. Her professionalism and positive attitude stood out, and she truly made the process easy. I’m grateful for the level of service she provided—it’s rare and deeply appreciated. Great job!

Dominic Indelicato, CBR, GRI, SRES, CIREC It was great to have an agent who was willing to take the time to explain my options and the benefits of them as well as the costs. The level of service I received was astounding compared to my last agent. I can wholeheartedly recommend Todd and the DeNicholas Agency and will continue to do so at every opportunity that arises!

Austin Thompson My wife and I had the pleasure of working with Tammy at this office. She was extremely informative and helpful. Not only did she help us get better coverage for auto insurance. She also walked us through a home owners insurance quote with great pricing! We highly recommend!

Melissa Parmentier Lynne was absolutely fabulous at helping me find more affordable insurance. She walked me through the different options and ways I can save even more money!

Rachel Larios I recently purchased an insurance policy and was helped by wonderful agent named Jorge. He went above and beyond, explained the policy and did not hesitate to answer the many questions I had. Jorge made me feel knowledgeable and comfortable with making my decision. Would def recommend this place if you’re looking to buy insurance and want more information.

Nathalie Silva Jose Ava Clark’s customer service was great. I needed to switch my auto insurance, and she made the entire process so simple. Ava answered all my questions and ensured I got the best coverage. I couldn’t be more satisfied with her service.

Ivan Cervantes González Can’t say enough good things about Jessica. She answered every question I had and got me a premium on my policy. Felt like I was in good hands.

Dulce Aguilera The claims process with this company was excellent. It was fast, and they communicated well throughout the entire process. They made what could have been a stressful situation much easier.

Jorge Luis Ruiz Cruz This agency gave me a great premium rate for my car insurance. The customer service was excellent and the team helped me pick the best auto coverage.

Stephen Kling Yes, I needed home insurance. Not only was it less than I expected, since they steered me away from stuff I didn’t need, they also offered me car insurance as part of the bundle—also less than I expected. Highly recommend!