The Decker Agency, Inc. - Buffalo (NY)

Randy Dame I have been a customer of Agency Insurance Brokers for over 35 years and they have without a doubt always provided the best customer service and competitive pricing that can not be beat. I happen to own several businesses as well as multiple residential and commercial properties and the quality of service that they have provided me with is without exception. I highly recommend them and especially my go to agent “Angie” for the prompt and professional service she has always given me. She is extremely knowledgeable and truly a pleasure to deal with. I make it a point to always get other quotes for all of my insurance needs on an annual basis, and they have always been so prompt and highly competitive that I have never had a reason to even consider switching to another insurance agency.. They have alway’s been and simply still are, #1in my book. I’d give them a sixth star if it was possible.

flor rueda Staff is very professional,they answered all my questions,they gave me some questions in order to get the right estimate for a company ensures.Very well explained and professional staff .

Candy Maffe Always super about finding the best options for us.

sevda mirzayeva Thank you for the service! Great staff, professional service and helped me to save a lot of money for car insurance. Highly reccimended.

Vytas Knygnesys Now that we use the talk part of our phones less often, one never knows how a service call will go. How many prompts will I have to go through to get to a person? Once there, how efficient will the process be? My insurance transfer process was a breeze! Phone answered promptly, and Graces support and efficient processing of the details needed to support my insurance transfer from one State Farm state to another went smoothly.

Daliya Mousumi I have been in the US for 3 years and have used them for all of my insurance needs. The customer service at this agency has been consistently exceptional. They have always been responsive, knowledgeable, and genuinely care about my needs. Their service has truly set the gold standard for the industry. I highly recommend them for their exceptional service.

Alfredo Márquez Cruz What I like most is how they check in without being overwhelming. They genuinely care if you’re satisfied and protected. Great coverage and even better service.

kamal Salfarlie My experience with Ms. McLean and her staff has been above my expectations as a homeowner. Here are 2 of many positive experiences I have had. 1.) At the time, I had Homeowners Insurance with Farmers trough another agent and after reviewing my policy, instead of trying to offer me a policy through her company, she encouraged me to keep my existing policy with Farmers. (Honesty and Trust) 2.) There was a fire in my tenants apartment and she immediately she was able to advise me on the best next steps and recommend an Insurance damage assessment team who worked for me. She also contacted them so I could receive their best compensation rate. They responded quickly and I received more than enough to repair my home. This is the type of Insurance Agent we all need!