Agency Insurance Brokers, Inc. - Plattsburgh (NY)

Mark R I had an absolutely wonderful experience here. Kevin was able to cut my insurance cost to less than 1/3 of what I was paying with a different insurer. Everyone that I spoke to was polite, professional, and helpful. Without a doubt, Ill be recommending this agency to family and friends!

Gene Pfeiffer Theyre prompt and always ready to help and serve! They have been rendering dependable service for me over many years! Thank you National Integrity Life Insurance.

Vishal Patel I had the pleasure of working with Johan Hernandez from State Farm over the past two days to set up my car insurance, and I couldn’t be happier with the experience. He not only saved me a significant amount on my premiums, but he also took the time to explain every detail of the policy clearly so I could fully understand my coverage. What stood out most was Johan’s care and respect for my family’s needs—he made sure I got the best possible protection at the best price. His professionalism, patience, and attention to detail really impressed me. Thanks to him, I now have a much better car insurance plan and peace of mind knowing we’re in good hands. Highly recommend asking for Johan if you’re looking for great service and real savings!

elena arenella I Had the Best experience dealing with Karen ! She saved me so much money on my car insurance and made it so quick and easy to transfer over everything. She was so professional and super nice !! I HIGHLY recommend the Bortnick Group for sure!! Thanks so much !

Lynn Wray I made a call with the knowledge that I have a bad driving record and didnt expect much change in my current insurance. However, my call was received with politeness and haste to see if anything could be done. The result was as I assumed, but my situation was looked over very quickly and a response was given as soon as was able. This group is professional and stellar with customer service and satisfaction!

jodi salisburg Todd is always there to help get his customers what they need. Very polite and honest. Very easy to work with and makes sure you have all the information at hand.

Patricia Koblich I have been a customer for years. Jennifer and staff have always been courteous and knowledgeable. They are real people helping real people. Having insurance is a legal requirement. I choose to stay with them because of the reasons above. There may have been a previous post with one star. If Im unable to delete it, I would like to state that it was an error due to a non human interference that I didnt have the knowledge to overcome. After all, I am a customer of a certain age. I ask forgiveness.

Steffany Raj When I first got my TLC insurance, I went through them and got coverage no hassle but the woman I dealt with is no longer there. She has left and since she has left they have fell through the cracks. The way they talk to people and hang up the phone is just plain disgusting. They speak to you as if they are doing you a favor when it’s the other way around. Without us TLC drivers you wouldn’t have a reason to exist. We provide the money for your business in order for it to continue. They lack the simple etiquette of professionalism. They will sit here and say oh we are very busy and I walked in there snd there was no one in the place when I walked in. I have noticed the amount of drivers that used to be sitting outside waiting to renew their policies is no longer the same. Maybe it’s because of the tone they been using. To top this very thoughtful long review, the manager Sarah, Associate Leon and Associate Angela S does not deserve our money. They deserve nothing. Business like this needs to go in for review snd going further I will be putting in a complaint with the better business bureau for the tone and racial slurs they have insinuated. At a time like you start to see businesses real colors. Further I hope to be seeing them in court cause I will be filing a claim with the court system.

Gris Arriaga Terrible service yesterday May 14/2021 I went to buy some allergy medicine and the person who helped me was simply rude, arrogant, ill-mannered

Antwon Lanes Tamika was an absolute pleasure to work with! She is extremely knowledgeable and professional. This was by far the best experience I’ve had with an insurance company. Thank you, Tamika!