North Star Insurance Agency - Brooklyn (NY)

1 /5 Anna Ivasyuk: I just want to express my dissatisfaction with the service I have received from this company.I was treated with extreme disrespect. The agent was not only unprofessional but actually yelled at me and behaved in a rude and aggressive manner. This type of conduct is completely unacceptable and falls far below the standard of customer service that any policyholder should expect. Stay away from this agency!!!!

5 /5 Gela Bedoidze: Best service in the office! People are great and help a lot with my car insurance.

5 /5 M K: This is hands down the best auto insurance agency in Brooklyn! Their team is incredibly professional, knowledgeable, and genuinely dedicated to helping their clients. They made the entire process so easy and stress-free, taking the time to explain everything and ensuring I got the best coverage tailored to my needs. What truly impressed me was their ability to find me an amazing deal without compromising on quality. Their customer service is unmatched—they are always responsive, friendly, and go above and beyond to make sure you’re satisfied. If you’re looking for an insurance agency that truly cares about its clients, this is the one to choose. I am beyond grateful for their help and would recommend them to anyone in need of auto insurance. Exceptional service from start to finish!

1 /5 Alex R: ⭐☆☆☆☆ Poor Communication, No Advocacy, and Repeated Pressure to Accept High Rates My experience with North & Star Insurance Agency has been consistently frustrating. I had to cancel both my homeowners and auto insurance through them because they repeatedly failed to act in my best interest as a client. Instead of shopping around for better rates or offering alternative carriers, they simply pushed me to accept higher and higher renewal rates — offering little to no explanation or effort to find more competitive pricing. When I canceled my property policy, they forwarded messages from the carrier but offered no refund breakdown and no support in transitioning coverage — despite multiple documented requests. Emails often went unanswered, and any communication I did receive was vague or dismissive. It felt like their main priority was to protect the insurer, not the client who is actually paying them. If you expect your insurance agency to advocate for you, to communicate clearly, and to help you manage risk cost-effectively — I strongly recommend avoiding North & Star Insurance Agency.

5 /5 sevda mirzayeva: Thank you for the service! Great staff, professional service and helped me to save a lot of money for car insurance. Highly reccimended.