BIC Brokerage - Insurance & Taxes - Bronx (NY)

Stephen Ballesteros An Absolute Joy – Literally and Figuratively! Working with Joy Harvey-Washington State Farm Agency has been one of the most seamless, professional, and genuinely enjoyable experiences I’ve ever had with any insurance provider. From the moment I connected with her team, I was treated with kindness, clarity, and a sense of care that felt far beyond the norm. It’s rare to come across an agency where every interaction leaves you feeling like you’ve been taken care of not just as a client—but as a person. Joy Harvey herself is a powerhouse of professionalism, warmth, and expertise. She somehow manages to be incredibly knowledgeable while also being approachable and completely down to earth. You can tell she leads with integrity and heart. She took time to listen to my specific needs, offered thoughtful recommendations, and ensured I fully understood every option available to me. You just know she’s got your back. The level of responsiveness and attentiveness from her entire office is beyond impressive. Whether it’s a simple question, a policy update, or handling a claim, everything is done with grace, speed, and an unmistakable commitment to excellence. Honestly, Joy and her team don’t just provide insurance—they provide peace of mind. I’ve never felt more confident or cared for when it comes to protecting my home, car, and future. I tell everyone I know: If you want an agent who truly lives up to the name “Good Neighbor,” look no further than Joy Harvey. This agency is a gem—and I couldn’t be happier to be in such capable hands!

Neal Mcleod Most convenient, fastest, economical insurance agent I have worked with yet. Also, very friendly. Service is outstanding compared to other agencies.

Peter Zwack I received exceptional service from Gail at Rickard Agency. Gail explained all coverage options and answered every question. This resulted in a more comprehensive policy with money saved on premiums. Gail also identified and added crucial coverage that was not previously considered. I highly recommend Gail and the Rickard Agency for their outstanding customer service.

Patricia House Charlie Smart is always ready to work for you

Haley Gaudette The office made getting my rental insurance super easy and affordable. Everyone was really friendly and helpful. I highly recommend them to anyone looking for an agent who’s easy to talk to and always picks up the phone!

Arelis Jiménez Cantillo Her owner is focused in costumer satisfaction, all her team work did a great job 100% recommend

Nancy Elle Personal service

Kevin Huang New York Summer Conference is a nonprofit organization that runs a yearly Christian retreat conference, so we don’t have ongoing needs of insurance but an event insurance policy - a kind of policy that not many insurance offer. It is through the help of Castle Rock Insurance Agency that we fulfill our insurance needs every year. I am so impressed by the professionalism of the entire agency, especially of one of its principal, Mr Jonathan Lipton. Jon not only has a thorough knowledge in the insurance industry but is determined to find the best deal for his clients. Strongly recommend this agency to take care of your insurance needs, if you are still looking. You can truly rest with peace of mind if you have Jon at your back when insurance is needed.

Chrissy Carlson Best insurance agent ever! Incredibly knowledgeable and helpful.

Zak P anybody feel like picking up the phone?