5 /5 wendy kohlhase: This review is a 5 (I would give it a 10 if possible) for two different reasons. First, the quality of the earrings is amazing; they are more beautiful than in the photos. Second and almost more importantly, the customer expereince is something I havent experienced in a long time. The earrings I ordered for a special wedding werent in stock in the yellow gold I wanted, but the folks in customer experience offered to send me a "stand in" pair in white gold so I could wear them at the wedding. I was shocked but thrilled. The earrings arrived overnight and looked beautiful- many people commented on how exquisite they were. I sent them back after my event and they sent the yellow gold ones I ordered as soon as their production team had finished them. I received updates and quick responses along the way and have told many of my friends about this unbelievable customer experience, let alone the quality of the product. I will definitely buy from them again when its time to give myself another well-deserved special gift!!! Thank you Noemie