Joa Jewel Inc. - New York (NY)

Stephanie Richards I purchased a custom three ring engagement/wedding ring set in platinum (not the easiest metal to work with) in a very specific setup that was a challenge for any jeweler. Honestly, I had hesitation in not being able to walk in and deal face to face. After speaking to Imanuel (sp) via text and over the phone several times I was assured they could handle the task. He was willing to start work immediately (didnt even ask for a deposit) and I provided what we wanted. He was VERY easy to work with and was always in contact. He sent us the selection of settings and we were able to customize them to our very specific needs. After we made the final design changes they worked very quickly to get us the rings and they were perfect - except they were too small - my fault. My bride to bes fingers change size regularly as she has RA and she couldnt get the rings on her swollen fingers - something we failed to take into consideration. I called Imanuel to see if he could assist and he gladly said to send them back and he would make each ring a different custom size (we sent an existing ring with each one to provide an exact size template.) My error caused him to have to redo each ring and add platinum to make them perfect - which he did. He did all this in a VERY quick timeline and without hesitation. He was very easy to work with and our 100% satisfaction was his goal. I have never worked with any jeweler that provides such complete service. This was paramount and my priority but it should also be noted that his pricing is EXTREMELY fair as well - which is a bonus. I will never buy jewelry anywhere else. They are top of the line and a pleasure to work with on your custom jewelry needs. Recommend without hesitation.

Rachel L Got an amazing deal on the Movado watch and this store is amazing with service, prices and inventory, feel confident stop by check them out! Al is a trustworthy person who knows his inventory well. He is kind and has nice things for all budgets..

Jim Spyro Simply the best service. I bought my wifes engagement ring from there and have never looked back. Excellent quality items and custom work done with skill and craftsmanship. I go there all the time now, I highly recommend to anyone looking for heirloom quality jewelry.

Soria Hock I am so happy with the service I received last week! Rene was so helpful and kind, the interaction really helped me decide on my choice of purchase!! I will definitely be a returning customer!

Hleb Tolstsik I had the pleasure of working with Angela at London Jewelers, and I cant express enough how wonderful our experience was. From the moment we walked in, she was welcoming and incredibly attentive to both my fiancée and me. We were on a bit of a tight timeline, but Angela went above and beyond to ensure we found the perfect rings. What really stood out was her dedication to making sure everything was just right. She pulled some strings to get my fiancée’s ring sized on the spot, which was such a relief and completely exceeded our expectations. If youre looking for someone who truly cares about helping you find the perfect piece, Angela is the one to see. Highly recommend!

Colin Very friendly and helpful. I had some minor condensation on the inside of my watch and he helped me clear it out instead of waiting weeks to get it back from Hamilton.

S MC Thank you so much Michele for creating the most beautiful engagement & wedding rings for such a special time! We are so happy with your service from start to finish.

Raquel Burgos Figgy is a one of a kind store. You find so many unique, cute, fun items you can’t find anywhere else. I recently did a Mother & Daughter event there and it was such an experience! We made custom rings! The girls hosting the event were so welcoming, fun and knowledgeable! We also had a mini photo shoot that was so amazing the photographer was so genuine and caring made the experience so special. There is no store like it in Rochester NY ! You have to stop by you won’t be disappointed! My favorite shop in ROC !

yusuf araishi Best prices and the best customer service. Anyone shopping for jewelry should definitely go there. Ask for Moe the jeweler he will definitely help you out