Joa Jewel Inc. - New York (NY)

Joan Introzzi Last week I dropped of a gold and diamond ring for repair, needing two tiny diamonds set into my ring. Jay, the owner was professional and kind and fastidious about cleanliness. He took pictures and measured my ring and told me it would take two weeks. Five days later I got a call that it was ready and the ring that my grandson picked up for me was perfect! Not only repaired, but shined up and looking absolutely new and gorgeous. I highly recommend this shop on Garth Road. Joan Introzzi

Betsy Morgan I bought my wedding band at Facets in 2016 and have subsequently come in for repairs and tuneups. Their jewelry is absolutely gorgeous. I adore my wedding band, and after I banged it up, they restored it and make it look like new. Yes, the jewelry is to die for, but more importantly, the customer service is fantastic. They are attentive, communicative, and customer forward, which I think is the best sign of a lasting business. I am so grateful that this Park Slope institution continues to flourish.

Zhen Z I chose my first Love bracelet at this meaningful boutique. I had an appointment at the Short Hills location in New Jersey,but I still decided on the Fifth Avenue store because of the excellent service. Arielle was amazing—patient, always smiling, and very professional. She introduced herself right away, offered champagne, and made the whole experience enjoyable. The one-screw bracelet I wanted was out of stock. I could have gone to Soho or another boutique, but Arielle is worth it,I trust her. When she heard I was interested in trying some perfume samples, she offered to mail them to me.It was so thoughtful.I wasn’t concerned about getting perfume samples,but the way she offered them made me feel truly cared for. I’m very happy with her service and will definitely recommend her to anyone who are looking for jewelry. The security staff and receptionist were courteous and welcoming. The only slightly unpleasant part was that the male sales associate who assisted me when picking up seemed unhapy. When my daughter said goodbye as we were leaving, he didn’t respond the first time,she had to repeat it before he finally replied.：）

Michael Dudas Bought our engagement ring and wedding rings from Graeber Jewelers years ago...great price and an awesome staff to assist us getting the perfect rings. Recently had to get some of them resized and they came back even prettier than ever & the fit is perfect!! The staff and service they provide is 2nd to none!!! Thank you!!

Alexandra Goldie Forever Diamonds did an amazing job helping my husband select the perfect ring! They taught him about the 4Cs of diamonds and added stunning details to personalize the setting. Roman and his team take meticulous attention to their craft and truly care about the lives they are touching with each ring/bride/couple! We highly recommend Forever Diamonds NY to family, friends, or anyone looking for a top quality engagement ring!

Kamla Singh Stay away from liberty gold bayo steel, I took a diamond ring to size and he steel the diamond and replaced it with a tiny stone so low and he thinks I wouldnt notice. He dont deserve any star.

Dave Cooley Incredible staff that is not paid off from commission. Helpful, friendly, kind. I felt like family walking in! I was blown away with the fair pricing. Highly recommend!!

Freddy Estrada Joyce was awesome to work with and made the sales process very easy!! She needs a raise!! Thanks again for the excellent customer service!!

Sandra Needed to have my wedding ring cut off because of swelling in my finger. James was so kind and quick cutting it off and removing it. Very pleasant place to shop and get a beautiful gift.

Felix Clickenspock The friendliest most professional jewelers ! The owner is very kind & generous & the woman that works there is always a delight to talk with. Very trustworthy & I go there for all my jewelery needs & repairs. God bless them & I would highly recommend for their honesty & professionalism as well as the welcoming atmosphere.