Hernan Picalomino - GEICO Insurance Agent - Brooklyn (NY)

1 /5 Janine Browne: If I could give 0 stars, I would. Representative failed to submit my photo inspection pictures and could not provide proof it was submitted. My collision coverage was subsequently revoked and this office said “there is nothing I can do but transfer you to customer service”. I explained that I already spoke with Geico and was instructed to return to the office and obtain proof to back date my coverage. All I was told was “sorry…I guess we didn’t send it. Speak to customer service”. There should have been an email trail on this office’s part to provide proof of submission and this office was not willing to assist at all.

5 /5 Kat Cárdenas-Cruz: First time car insurance owner and Jeannie Torres was great to work with! She was very responsive, answered all my questions and made the process very easy for me to enroll. Very satisfied with her service and it was done in a short amount of time. Thank you!

1 /5 Zhanna Anzorova: Extremely Disappointed with Geico’s Misleading Pricing and Poor Customer Service I recently had a very frustrating and disappointing experience with Geico. When I first applied for car insurance, I was quoted a price of $139,51 which seemed fair and reasonable. Based on this, I agreed to go ahead and provide all of my personal and vehicle information and card number. However, after finalizing the policy, Geico charged me $290—more than double the amount I was originally quoted. This was completely misleading, and when I contacted customer service to resolve the issue, they refused to honor the original price. I provided all the information, but they wouldn’t budge on the final cost. This kind of deceptive pricing is not what I expected from a company like Geico. I feel like I was tricked into agreeing to the policy with a lower price, only to be hit with a much higher charge once I committed. I have been a loyal customer of other insurance companies in the past, but this experience has really damaged my trust in Geico. I will be seriously considering switching to another insurer and would not recommend Geico to anyone based on my experience. Terrible transparency, misleading pricing, and unhelpful customer service.