Heritage Jewelers - Rochester (NY)

Kyleigh Chriss To walk in and immediately feel like you are being taken care of by family! Robert is so passionate about what he does, and for good reason as he truly creates a beautiful piece no matter the ask. I brought in my mother’s ring to create a custom wedding band using her diamonds and any expectations were far exceeded - Robert even helped me to add the perfect touches to make my engagement ring one that will last a lifetime. 10/10 recommend!

Efte Uddin Very elegant and AFFORDABLE jewelry! Great service!

Kim Gonzales I cant say enough wonderful things about my experience at West Main Jewelers. I came in feeling embarrassed and a little nervous. I had a ring stuck on my finger for over 20 years,.and it was time to have it cut off. Matt was so kind, understanding and professional. He made me feel completely at ease, handled everything gently and with care, and to my surprise,.there was no charge. I left not only relieved, but genuinely grateful. Later, I returned with that same ring to have it transformed into a custom necklace for myself, that I would someday hand down to my granddaughter. The diamond holds so much sentimental value, and Matt treated it with the respect and craftsmanship it deserved. The result was stunning! Something truly special that can now be passed down. I am deeply thankful for the professionalism, kindness and expertise I received both times. Its rare to find a place that combines skill with such genuine compassion. Ill be back, and Ill be recommending them to everyone I know!

Yvonne A trusted place to purchase our wedding rings!

M S Excellent customer service. Brought in a watch where I had changed the battery but couldnt get the battery cover to reseat/seal. The person behind counter took it into the back room and returned

Anne Mongoven LOVE my engagement ring from Mociun and thoroughly enjoyed the entire, special process. Ive admired Mociun designs for many years so it was a dream to work together on this custom ring. Molly at Mociun was the sweetest and so helpful and accommodating with our timeline. The store in person is as dreamy as the pieces that are designed there. Thank you!

A M Top notch services fast and efficient. Great selection of gold pieces will adjust and size everything right then and their. Im happy will return for that lapiz ring.

Arwah Gillani The owners are SO SWEET and truly help you out. Love this place!

Suzanne McKellar My twin 8 year old grandsons bought watches at a thrift store, but the batteries were dead. I stopped in to Ross Jewelers to get batteries. The owner was so kind, changed the battery in the first watch and kindly explained why the missing "diamonds" couldnt be replaced (lol). Apparently the second watch was broken and a new battery wouldnt help. He asked my grandson to give him his wrist and he put a very nice looking watch (not new) on his wrist and left him beaming!! Then he refused payment!! He wouldnt let me pay for the battery or the watch!! This was such a generous act of kindness, I just want everyone know how he lit up the world for these little boys!!