Gold Palace - South Richmond Hill (NY)

1 /5 Alisha Esau: just purchased a Brazilian gold chain a few days ago, the very next day the chain turned white. it was taken back to the store the next day, i was then asked to still put half of the price for another chain, after rejecting they decided to give a new chain. Again the chain turned white, I’m certain this is not Brazilian gold, and a total waste of my money of which I was told would not be refunded. the service by the owner was absolute trash. Very rude and direspectful and a total lack of customer service at this place. After two attempts I’m still stuck with this white chain, which was supposed to be Brazilian gold, but faded in a matter of hours.

5 /5 Dustin Fraser: These guys do a great job. I always hear people complain about gold quality and this and that when they make jewelry but these guys have great integrity. We’ve worked on several pieces including a very detailed diamond cricket band. Quality workmanship.

1 /5 Priya Persaud: Went here a few days ago to get a gold necklace fixed, so I don’t know if the guy that was there is the owner or not but he was on his phone on a call with someone (I understand it could be an important one) anyways I had to knock for his attention…. no problem, he came up to the window I said I have a necklace it’s broken, I wanna have it fixed (proceeds to show him) The man just said “collect it back Monday” (that was Saturday afternoon I went) just like that… I said it can’t be fixed now? (In a nice way, I’m just asking) “No” ( didn’t check, nothing…….) that’s all he said while still on the phone with whoever. Ps. To me a small pliers could’ve done the work it was nothing big I just wanted a professional do the job. Now idk but my necklace is very special to me, it was a gift from my late mom and I intend to take utmost care of it. As a business person how hard is it to put your phone away to talk to your customer, tend to your business and return to your call when you’re done? If that’s the way you do business then I’d gladly take my business elsewhere, because ain’t no way Im just leaving my jewelry in your hands without me validating to you that’s it’s actual gold, even take a look at it see what’s the problem and then you tell me whats the best you can do to have it fixed. It felt like it’s not a big, costly job so it doesn’t really matter kinda situation. I ended up just leaving the store because he had no interest in handling his business. To me that was very rude and absolutely disgusting customer service. Was my first and definitely the last time there.

1 /5 H M: HORRIBLE HORRIBLE HORRIBLE experience at this location. I was RECOMMENDED this location and it was a huge disappointed! I came in to replace a hook on my gold chain that would pull my hair because the original hook was so big. When I returned to pick up my chain, the hook that was replaced was good. I asked for the original hook back and the guy that was there said he did not know where it was and would call the other guy to find out because it should have been in my bag with the chain I was collecting. He said he had to wait on the other guy first to find out where the hook was. A few hours later, after I had left I got a phone call saying the chain and hook was ready for pick up. I go to pick up the chain and the hook looked like it was a piece of flatten metal. I immediately told the guy this was not my hook. He said it was and it looks different because they had to cut it. I said I understand that but its not even remotely the same thing. He got loud with me and said miss we have to cut it. I left the store and went outside to show my husband the hook and he confirmed that was not the same hook and it wasnt even the same color. I go back inside and I said it again. I said this does not look like my hook and even the color is different. The man working there was even more annoyed at me now and was loud saying we have to clean all our jewelry before giving it back. So they cleaned the hooked and the chained and it made them two different colors? They gave me a ransom piece of metal to shut me up and kept my hook. I hope people read this review to see their true colors.

5 /5 Farhad K: One of the most prominent and trusted Jewelers on Liberty Avenue, Richmond Hill. Frank, the owner is very knowledgeable and friendly. Trust him to professionally create beautiful pieces of jewelry with his high craftsmanship and quality.